Dental Office Supervisor - RDA

El Dorado Community Health Centers; Cameron Park (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

El Dorado Community Health Centers seeks a Dental Office Supervisor to guide daily operations of front office receptionists, dental assistants, and dental staff. You will coach, support, and coordinate to deliver patient-centered care and efficient clinic performance.

You will oversee scheduling, staff development, and problem solving while maintaining HIPAA compliance and high-quality customer service across the dental team.

Qualifications

• Experience supervising front office and clinical staff in a dental setting.
• Knowledge of HIPAA and basic dental billing processes.
• Ability to manage schedules, staff development, and performance feedback.

Responsibilities

• Oversee daily operations of front desk and dental staff to ensure efficient patient flow.
• Lead recruitment, onboarding, and ongoing staff development.
• Coordinate scheduling, patient experience initiatives, and communications across teams.

Skills

Communication

Customer service

Team leadership

Multiline phone

Tools

EMR systems

MS Word

Outlook

Job description

JOB SUMMARY:

Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.

Brief Description

JOB SUMMARY:

Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care. The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.

Job Duties And Responsibilities

Management

• Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
• Maintain appropriate staff levels and participating in recruitment. This includes collaborating with HR for interviewing and checking references.
• Manage and supervise direct-report staff, develops job descriptions and assigns work. Formulates performance standards, conducts performance appraisals, and initiates corrective and disciplinary personnel actions as appropriate.
• Onboard, train and support continued development of staff.
• Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
• Attend regular communication and monthly staff meetings. Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
• Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
• Acting as an information source and answering receptionists' questions, assigning tasks, following up and giving instructions as needed.
• Attending to, following up and resolving patient complaints and questions.
• Ensuring that staff acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurement, monitoring, and evaluation of all dental front office receptionists and dental assistants to improve efficiency.
• Work with HR to assess, investigate and resolve employee issues and complaints
• Review employee time sheets and validate hours worked
• Maintain an office environment that ensures optimal patient care and customer service

Dental Office Operations

• Administer the practice schedule, develop policies, and establish standard work for all aspects of patient scheduling to ensure new ways to improve efficiency and effectiveness.
• Administer patient management processes including developing and implementing new patient experience protocols, and reengagement strategies.
• Oversee dental scheduling and resolve scheduling conflicts or issues.
• Develop and implement standard work to manage patient dental plan information. Verify and update benefit details offering education to patients on their dental benefits.
• Develop and implement standard work to conduct financial consultations with patients when new treatment plans are presented.
• Oversee the counter collections, timely pre-authorizations, and enforce payment agreements with patients.
• Obtain and verify client insurance, and co-pay information. Obtain current copies of insurance information/cards. Verify patient eligibility, if applicable, with Medi-Cal and other insurance products. Collect co-pay or patient share of cost. Have knowledge of and be able to explain the Center's sliding fee scale.
• Accurately register client demographics in electronic medical record.
• Responsible for solving problems and educating callers about health care services and procedures.
• Supports scheduling changes. Demonstrates flexibility for providing coverage (both front and back) and/or availability for unexpected absences events or call volume variances
• Demonstrate positive customer service relationship skills with patient encounters.
• Use sound judgement in handling calls especially with upset patients. Complete incident or patient complaint reports as required.
• Maintain clinic schedules. Assemble and mail new-client packages and mail to new patients.
• Responsible for the scheduled Infection Control activities for dental operations.
• Create quarterly training agenda and encourage staff to participate with training ideas. And follow up on any ideas that will increase efficiency and protocols.
• Assist in the clinic for additional clinical support including chair-side assisting, sterilization, X-rays, and breakdown/setting up operatories.
• Ensure patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Administer all duties to open and close the practice properly.
• Manage procurement of general office supplies and equipment.
• Determine and maintain efficient staffing levels and create monthly work schedules.
• Ensure adherence to all laws and regulations regarding dental operations, including but not limited toinfection control, waste disposal, and safety.
• Responsible for the scheduled Infection Control activities for dental operations.
• Work with dental director on special projects and provides support as needed.
• Performs other duties as assigned.

Community Contribution/Customer Satisfaction

• Support and contribute to efforts to maintain and improve client satisfaction in all aspects of health care delivery.
• Participate in outreach activities such as agency-sponsored health fairs/events when needed.
• Relate to persons with diverse educational social-economic backgrounds.

Safety

• Follow all safety procedures and repot unsafe conditions to ensure an injury-free work environment.

Transportation

Must possess a current unrestricted California driver's license, have reliable transportation, a clean driving record and auto policy as required by the state of California.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge Of

• Dental Office/Clinic policies and procedures
• Dental terminology
• General information about CPT, ICD-9, ICD-10 coding and insurance billing.
• HIPAA regulations and requirements

Skills

• Strong interpersonal and teamwork skills and ability to understand and follow written/verbal instructions
• Excellent communication skills, both verbal and written, with the ability to adapt style and approach basedon audience
• Basic Computer skills
• MS Word, Outlook, and EMR systems.
• Multi-phone line calls

Ability To

• Share the EDCHC mission and work well in a team environment.
• Apply sound and precise judgement when making decisions and to direct the work of others andwork as a team leader in attainment of goals
• Be courteous and utilize professional behavior in all interactions with the public and staff.
• Maintain the highest level of confidentiality of client information; HIPAA Compliance.
• Be flexible in accepting, changing or carrying out assignments.
• Ability to respond to common inquiries or complaints from patients, staff, or members of the businesscommunity.
• Independently recognizes and performs duties which need to be done without being directly assigned.Establishes priorities; organizes work and time to meet them.
• Participate in quality improvement activities, including OSHA and dental regulations.

Qualifications

Experience:

To qualify for this position, an