Dental Front Office Lead — Scheduling, Billing & Patient Relations

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) is seeking a Dental Office Patient Receptionist to provide front office support for the School of Dental Medicine. This is a Monday–Friday on-site role handling scheduling, patient relations, collections and policy adherence.

The ideal candidate will manage check-in/out, assist with student operations, balance day-end reports, and coordinate with the Dispensary while maintaining HIPAA and FERPA compliance.

Qualifications

• Must possess knowledge to explain and demonstrate essential functions.
• Experience with AxiUm data entry in a dental setting.
• Knowledge of patient relations, scheduling, and bookkeeping.
• Knowledge of ADA coding, dental insurance and reimbursement.
• HIPAA and FERPA privacy awareness.
• Follow OSHA and safety guidelines; maintain confidentiality.
• Strong MS Office literacy and data-entry accuracy.
• Able to supervise and manage a 10-20 chair practice area.

Responsibilities

• Check-in and check-out patients, answer calls, verify personal information for billing.
• Assist in showing students front office operations.
• Attend meetings approved by SDM that require advancement of your profession.
• Balance End of Day reports for the Financial Officer and reporting.
• Protect money and collect insurance information.
• Coordinate dental materials inventory with the Dispensary.
• Participate in institutional fundraising and scholarship activities.
• Engage in scholarly activity to enrich student learning.
• Represent LECOM in the community and outreach activities.
• Accept other duties needed/assigned for practice needs.

Skills

Communication skills

Computer literacy

Data entry

Organizational skills

Attention to detail

Interpersonal skills

HIPAA compliance

Diplomacy

Education

High school diploma or GED

AS or BS degree with experience

Tools

AxiUm

Jenzabar

MS Office

Job description

Lake Erie College of Osteopathic Medicine (LECOM) is seeking a Dental Office Patient Receptionist to provide front office support for the School of Dental Medicine. This is a Monday–Friday on-site role handling scheduling, patient relations, collections and policy adherence.

The ideal candidate will manage check-in/out, assist with student operations, balance day-end reports, and coordinate with the Dispensary while maintaining HIPAA and FERPA compliance.