Dental Office Operations Lead — Elevate Patient Care

Aspen Dental; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) savings plan with match

Career development

Collaborative culture

TAG U learning

Job summary

Aspen Dental offers a stable, growth-friendly environment. As an Assistant Dental Office Manager (Operations Lead) in Chicago, you will report to the Manager and handle daily front office tasks after an eight-week training program designed to ensure success.

You’ll provide patient service with compassion, verify insurance, schedule appointments, supervise non-clinical staff, and collaborate with the clinical team to deliver high-quality care in a supportive, team-oriented culture.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Skills

Communication

Interpersonal skills

Data analysis

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Aspen Dental offers a stable, growth-friendly environment. As an Assistant Dental Office Manager (Operations Lead) in Chicago, you will report to the Manager and handle daily front office tasks after an eight-week training program designed to ensure success.

You’ll provide patient service with compassion, verify insurance, schedule appointments, supervise non-clinical staff, and collaborate with the clinical team to deliver high-quality care in a supportive, team-oriented culture.