Dental Office Manager - Ypsilanti

Dental Dreams LLC; Ypsilanti (MI); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical & Vision Insurance

Free dental treatment at our locations

PTO

401K

Life Insurance

Pet Insurance and More

Résumé du poste

Dental Dreams in Ypsilanti, MI is seeking an Office Manager with managerial dental practice experience to drive operational goals and supervise patient relations. This role supports front desk staff, coordinates scheduling, and provides essential backing to dentists and dental assistants.

A strong focus on service, leadership, and compliance is required. The position emphasizes team supervision, staff development, benefits verification, and smooth patient flow.

Qualifications

• Chairside dental assistant experience is required.
• Experience coordinating treatments and handling dental insurance.
• Excellent customer service and conflict resolution skills.
• Able to work in a fast-paced, hands-on environment.

Responsabilités

• Supervise all front and back-office staff; cover those roles if necessary.
• Maintain a patient-centric disposition and cultivate service culture.
• Hire & train support staff; conduct performance reviews.
• Verify dental benefits accurately and manage check-in/out processes.
• Assist with presenting and/or explaining treatment plans.
• Collect payments, co-pays, and deductibles.
• Oversee patient scheduling per goals.
• Prepare insurance claims and submit pre-authorizations.
• Pull patient charts for upcoming appointments.
• Perform other duties as assigned.

Connaissances

Chairside dental assistant experience

Treatment coordination

Front desk experience

Customer service

Conflict resolution

Outils

ADP Workforce

Dentrix

Eaglesoft

Description du poste

The Role

Dental Dreams in Ypsilanti, MI seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.

Who Are We

Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends.

Benefits

• Competitive Salary + Monthly Bonuses for Office Managers
• Benefits package includes:
  • Medical & Vision Insurance
  • Free dental treatment at our locations
  • PTO
  • 401K
  • Life Insurance, Pet Insurance and More
• We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.

Responsibilities

• Supervise all front and back-office staff; and cover those roles if necessary.
• Have a patient-centric disposition and foster a culture of service
• Hiring & training of support staff, performance management & annual reviews
• Accurately verify dental benefits and check-in/out processes
• Assist with presenting and/or explaining treatment plans
• Collect payments, co-payments, and deductibles
• Overseeing patient scheduling per goals
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Other duties as assigned

Qualifications

• Required:
  • Chairside Dental Assistant experience
  • Treatment coordination / Dental Insurance / Front Desk experience
  • Outstanding customer service and and conflict resolution
  • Must be able to work in a fast-paced, hands-on environment
• Preferred:
  • Dental practice management experience
  • Bilingual
  • Medicaid / Medicare dental insurances
  • Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft

KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.