Dental Office Manager: Lead Team, Patient Experience

Smile Brands Inc.; Murfreesboro (TN); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) plan

Paid time off

Employee discount programs

Job summary

Smile Brands Inc. in Murfreesboro, TN is seeking a Dental Office Manager to lead the day-to-day operations and deliver an exceptional patient experience. You will partner with the dentist and clinical team to support goals and growth.

The role focuses on coaching the office staff, managing scheduling, performance metrics, and compliance, with a Monday, Wednesday, Thursday, and Friday 8a-5p schedule and Tue 9a-6p; compensation $58,000–$60,000 per year.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritise, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Dental office management

Leadership

Communication

Job description

Smile Brands Inc. in Murfreesboro, TN is seeking a Dental Office Manager to lead the day-to-day operations and deliver an exceptional patient experience. You will partner with the dentist and clinical team to support goals and growth.

The role focuses on coaching the office staff, managing scheduling, performance metrics, and compliance, with a Monday, Wednesday, Thursday, and Friday 8a-5p schedule and Tue 9a-6p; compensation $58,000–$60,000 per year.