Dental Office Manager

Smile Brands Inc.; Richland (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

PTO

Health

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Dental Office Manager to lead the daily operations of a dental office and partner with the dentist and clinical team to deliver exceptional patient care. You will coach and develop staff, manage scheduling, and monitor performance metrics to drive practice growth.

The role emphasizes a patient-first mindset, strong communication, and the ability to prioritize in a fast-paced environment. Salary is competitive with regular benefits and a Monday–Friday schedule.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• A patient-first mindset and commitment to creating an exceptional experience.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring efficiency and a great patient experience.
• Partner with dentist and clinical team to support goals, patient care and growth.
• Lead, coach and develop the office team, creating collaboration and accountability.
• Oversee patient scheduling and ensure the practice operates at its full potential.
• Monitor production, collections and accounts receivable, identifying opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Create a welcoming environment for patients and address concerns promptly.

Skills

Office management

Leadership

Dental terminology

Communication

Team development

Problem solving

Organization

Job description

Overview

As a Dental Office Manager, you’ll play a key role in creating an exceptional experience for our patients while helping your team and practice thrive. You’ll lead the day-to-day operations of the office, support team performance, and partner with the doctor and clinical team to create a positive, productive practice environment.

At Smile Brands, we believe Smiles For Everyone® starts with taking care of the people who make those smiles possible.

What You’ll Do

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Schedule (days/hours)

Monday - Friday 8am-5pm

Responsibilities

• 1+ year of experience managing or leading a dental office preferred.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Qualifications

We’re looking for a leader who is people-focused, accountable and motivated by results. You know how to create a great patient experience, bring a team together and keep a busy dental practice moving forward.

If you’re ready to take the next step in your dental leadership career, we’d love to meet you.

Compensation

$80,168 per year

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• a 401k plan

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]