Dental Office Manager

iHireDental; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid time off

Holidays

Employee assistance program

Pet insurance

Identity theft protection

PPE provided

Continuing education

Job summary

iHireDental is seeking a Dental Office Manager to lead the front office in New York City, delivering a warm, professional patient experience while driving performance metrics. This role focuses on ownership of KPI data, team coaching, and collaboration with clinical staff to maintain smooth patient flow.

Ideal candidates will have dental office management experience, strong leadership, and a business-minded approach to optimize patient care and practice performance.

Qualifications

• Previous dental office management experience with a proven track record.
• Strong leadership and accountability.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with practice management software (CareStack a plus).
• Patient-first mindset with business focus.

Responsibilities

• Lead the front office team to deliver a seamless, warm, and professional patient experience.
• Monitor and manage key performance indicators daily, using data to drive daily alignment and close gaps.
• Coach team members on scheduling, collections, and patient follow-up by reviewing their OTC, case acceptance and scheduling rates.
• Partner with clinical staff to ensure optimal patient flow and care quality.
• Proactively re-engage past-due patients and activate pending treatment plans.

Skills

Leadership

Communication

Organization

Problem-solving

Scheduling

Tools

CareStack

Job description

Dental Office Manager Location: New York City - Future Acquisitions
Compensation: 38-$45 +/hour - based on experience
Schedule: 5 days a week

We're looking for a results-driven Dental Office Manager who knows how to balance exceptional patient care with obsession over performance metrics. If you thrive on creating an outstanding patient experience while hitting-and exceeding-practice goals, this is your opportunity to shine.

This role is perfect for someone who understands the numbers behind great patient care-and uses them to lead a thriving, high-functioning team.

Why You'll Love This Role

• Patient-centered schedule around our local community: Hours designed to meet patient needs/
• A supportive team environment that values growth, integrity, and efficiency.
• The chance to truly own the numbers that drive our success.
• We believe success comes from both happy patients and healthy KPIs. You'll play a key role in ensuring we excel in our achieving our KPIs like ensuring over-the-counter collections, reappointment rates, minimizing cancellation rates, treatment plan acceptance and new patients.

What You'll Do

• Lead the front office team to deliver a seamless, warm, and professional patient experience.
• Monitor and manage key performance indicators daily, using the data or reports to drive daily alignment and close gaps.
• Coach team members on best practices for scheduling, collections, and patient follow-up by regularly reviewing their personal OTC, case acceptance and scheduling rates/results with them.
• Partner with clinical staff to ensure optimal patient flow and care quality.
• Proactively re-engage past-due patients and activate pending treatment plans.

This is a current opportunity with a growing group that values operational excellence and rewards results. If you're a KPI-savvy leader ready to take your next step, we want to meet you.

Requirements

• Previous dental office management experience with a proven track record of meeting performance goals.
• Strong leadership skills with the ability to motivate and hold your team accountable.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with practice management software (knowledge of CareStack a plus).
• A patient-first mindset paired with a business-oriented approach.

Benefits

• Full benefits package (for 30+ hours/week):
  • Medical, Dental, Vision
  • 401(k) with 4% match
  • Paid Time Off & 7 paid holidays
  • Employee Assistance Program: Free confidential counseling and support
  • Voluntary benefits: Pet insurance, identity theft protection, and more
  • All PPE provided - safe and compliant workplace
  • Continuing education opportunities