Dental Office Coordinator

APLA Health; Los Angeles, Northern (CA, KY); Hybrid; USD 37,000 - 43,000; Full time

Job summary

APLA Health is seeking a Dental Office Coordinator to provide clerical support for the daily management of the dental practice at Gleicher Chen Health Center and Wilshire DTLA locations. The role requires organizing front office operations, scheduling appointments, and communicating with patients and referring agencies.

Responsibilities include verifying eligibility, handling patient stats and insurance details, and supporting audits with billing knowledge.

Qualifications

• Minimum of two years of comparable administrative experience.
• College degree and work experience in a social services environment is preferred.
• Excellent telephone skills and basic computer skills.

Responsibilities

• Organize and supervise front office procedures including client registration and appointment scheduling.
• Communicate with patients and referring agencies, handle payments and insurance eligibility checks.
• Maintain HIPAA and OSHA compliance and assist auditors.

Skills

Two years admin experience

Excellent telephone skills

Bilingual English/Spanish

Education

High School

Tools

Case Watch

eClinicalWorks

Open Dental

Job description

Job Details

Job Location: Gleicher Chen Health Center Baldwin Hills - Los Angeles, CA 90016

Position Type: Full Time

Education Level: High School

Salary Range: $26.99 - $31.26

SalaryTravel Percentage: Up to 25%

Job Shift: Day: 8am - 5pm

Job Category: Health Care

Requisition #: 49487

Status: Full-time, Non-Exempt

Schedule: Monday – Friday, 8AM – 5PM

Onsite or Hybrid: Onsite - working between two sites (APLA Health Wilshire DTLA Dental and Gleicher/Chen HC)

Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

POSITION SUMMARY:

The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:

• Client Registration
• Appointment Scheduling
• Communication with patients and referring agencies
• Ordering supplies/front and back office

• Receive patients as they enter the dental clinic and notify the program staff of their arrival.
• Confirm medical/dental appointments on the schedule of the following day.
• Answer telephone calls, take messages, monitor voice mail messages throughout the day.
• Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
• Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
• Collect payment from patients before services are rendered when necessary.
• Travel to other dental locations as needed

Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:

• Check eligibility before each appointment
• Maintain a written Record of Eligibility on the patient charts
• Check and collect share of cost when necessary
• Assist with all Grant Funded Audits.
• Provide technical and administrative support for the auditors.
• Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
• Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
• Assist in maintaining OSHA and HIPAA compliance.
• Assist in maintaining office and building fire/safety regulations.
• Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

QualificationsREQUIREMENTS:

Training and Experience:

• Minimum of two years of comparable administrative experience.
• College degree and work experience in a social services environment is preferred.
• Excellent telephone skills
• Basic computer skills

Knowledge of:

• Office workflow procedures
• Filing systems
• General HIV/AIDS health issues
• General medical and dental terminology

Ability to:

• Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
• Communicate effectively and courteously with tact, diplomacy and poise
• Multitask efficiently
• Learn and master the required computer software programs
• Follow written and oral directions
• Maintain the patient appointment schedule efficiently
• Work independently and responsibly
• Work effectively as a team member in a busy medical/dental practice
• Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
• Bilingual required – English/Spanish.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.