Dental Office Assistant

Heartland Dental; Sanford (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in dental care is seeking a Dental Office Assistant to enhance patient experiences and streamline front office operations. This role involves welcoming patients, managing appointments, and handling insurance claims, all while ensuring compliance with data security regulations. The company offers competitive benefits, including health insurance and paid time off, alongside comprehensive training and development opportunities. Join a stable organization with growth potential and be part of a team dedicated to providing high-quality patient care in a supportive environment.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Daily Pay Access

Qualifications

• Experience in fast-paced, customer-focused environments.
• Understanding of PHI, HIPAA compliance, and data security.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, handle mail and emails.
• File insurance claims and verify benefits.

Skills

Customer Service

Communication Skills

Organizational Skills

Insurance Billing

Data Security

Education

High School Diploma

Dental Assistant Certification

Tools

Dentrix

Job description

Join to apply for the Dental Office Assistant role at Heartland Dental

About the Role

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answer phones, handle mail and emails, communicate with patients and insurance companies
• Use Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Collaborate with providers to implement office systems for efficiency

Benefits

• Competitive benefits: health insurance, retirement plans, paid holidays, PTO
• Comprehensive training and development opportunities
• Stable career with growth potential in a reputable organization
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in fast-paced, customer-focused environments
• Strong communication and organizational skills
• Understanding of PHI, HIPAA compliance, and data security

Preferred Experience

• 1+ years in dental or medical settings
• Experience with insurance billing and accounts receivable
• Proficiency with Dentrix or similar dental software

Physical Requirements

• Ability to perform duties with or without accommodations
• Prolonged sitting and computer work
• Ability to lift up to 15 pounds
• Availability for periodic training sessions
• TB test requirement prior to employment (not in FL & TN)

About Heartland Dental

Heartland Dental supports over 3,000 doctors across 39 states, providing administrative support to enable clinical autonomy and high-quality patient care. Committed to diversity and inclusion, we uphold equal opportunity employment practices.