Dental Office Assistant

Heartland Dental; Round Lake Beach (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Heartland Dental seeks a dedicated Business Assistant for their Round Lake Beach location. In this full-time role, you will enhance patient experiences and manage essential daily operations. Ideal candidates should have experience in customer service, especially in a dental or medical setting, and demonstrate strong communication skills. The supportive team culture is focused on career growth and fostering a positive environment. Competitive benefits will also be part of the employment offer.

Benefits

Health insurance

Retirement savings plans

Six paid holidays

Paid time off (PTO)

Qualifications

• Experience in a customer-centric environment.
• Strong communication and organizational skills.
• Access to minimum PHI and HIPAA training.

Responsibilities

• Greet and welcome patients for a positive experience.
• Manage front office duties and answer phones.
• Schedule and confirm patient appointments.

Skills

Customer service

Multitasking

Communication

Education

1+ year of experience in dental, medical, or related settings

Tools

Dentrix

Microsoft Office

Job description

19 hours ago Be among the first 25 applicants

Join Our Growing Team as a Business Assistant!

Location: Dental Care of Round Lake Beach

Team Size: 6 Team Members

Schedule:

• Monday & Tuesday: 8:30 AM – 6:00 PM
• Wednesday & Thursday: 7:30 AM – 5:00 PM
• Friday: As Needed Compensation: $20.00 – $24.00 per hour (based on experience)
  
  

About the Role

We’re looking for an enthusiastic Business Assistant to join our welcoming and team-focused office. You'll play a vital role in delivering exceptional patient experiences and ensuring smooth daily operations. This role is replacing a valued team member who is being promoted to a Practice Manager role—so we’re excited to welcome someone equally dedicated and driven!

What Makes Us Unique

At Dental Care of Round Lake Beach, we’re a connected, energetic team that’s rebuilding and growing stronger every day. Our culture is centered around teamwork, positivity, and supporting one another, which makes our office a great place to work and thrive.

What We’re Looking For

An ideal candidate brings:

• 1+ year of experience in dental, medical, hospitality, or call center settings
• A strong background in customer service and multitasking
• Familiarity with Dentrix and Microsoft Office
• A team player mindset and a passion for helping others
  
  

Why Heartland Dental?

Heartland Dental is the nation's largest dental support organization. We believe that great patient care starts with exceptional teams. As a Business Assistant, you'll benefit from:

• A supportive environment that fosters career growth
• Ongoing learning and development opportunities
• A people-first culture that values diversity and inclusion
  
  

Recognized by Newsweek as one of America’s Greatest Workplaces and Greatest Workplaces for Diversity in 2024—with a 5-star rating!

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential
  
  

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay
  
  

About Dental Care Of Round Lake Beach

Dental Care of Round Lake Beach, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
  
  

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
  
  

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.
  
  

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services and Hospitals and Health Care

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