Dental Office Assistant - Business Assistant

Heartland Dental LLC; Royersford (Montgomery County); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Six paid holidays

Health insurance

Daily pay

Job summary

Ridge Pike Dental Care, part of Heartland Dental, is seeking a Dental Receptionist for a full-time schedule (Monday 6:30am–7pm, Tuesday 6:30am–4pm, Wednesday 6:30am–2pm, Thursday 9am–5pm). The role offers a salary range of $21–$24 per hour, based on experience, plus benefits.

You’ll greet patients, manage front office duties, and use Dentrix for scheduling and records. Ideal candidates have customer-service experience in a fast-paced setting, strong communication, and HIPAA awareness.

Qualifications

• Experience in fast-paced customer service environments.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding claims.
• Post payments and discuss treatment options with patients.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Dental Receptionist - Full Time Position (Monday-6:30am-7pm, Tuesday 6:30am-4pm, Wednesday 6:30am-2pm, and Thursday 9am-5pm) + Salary range $21-$24/hr Based Upon experience + Benefits

Ridge Pike Dental Care is thriving dental practice looking for a Dental Receptionist to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Receptionist, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Dental Receptionist,you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Ridge Pike Dental

Ridge Pike Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 14 person team that thrives on collaboration, communication, and community
• Located on Ridge Pike!
• Join our hard working and fun office!

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.