Dental Network Support Specialist

Careington International; Frisco (TX); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work schedule

Minimal travel

Job summary

Careington International, based in Frisco, TX, is hiring a Dental Network Support Specialist for a hybrid schedule (three days in-office, two from home). In this role, you will liaison with Dental Service Organizations across the U.S., manage provider contracts, and support credentialing and plan reviews.

You’ll work with DSOs, educate on client plans and regulations, and may travel to provider offices or conferences. Strong communication and organizational skills are essential.

Qualifications

• Associate degree preferred.
• Experience with Microsoft Office applications – Excel, Word, Outlook, PowerPoint, Teams, etc.
• Experience with Adobe Writer is a plus.
• Customer service or dealing with customers by phone is a must.
• Travel will be required at times depending on company needs.

Responsibilities

• Main point of contact for all assigned Dental Service Organizations (provider groups).
• Interact with DSO contacts from entry-level to C-level executives.
• Manage provider contracts and data in Careington’s proprietary CRM system.
• Build and send rosters on a monthly/bi-monthly basis.
• Maintain regular touch points with assigned DSOs via calls and emails.

Skills

Customer service

Microsoft Excel

CRM systems

Communication

Education

Associate degree

Tools

Adobe Writer

Job description

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more.

We are based in Frisco, TX and employ prospective candidates that are open to a Hybrid work environment, three days per week in the office, two from home. Minimal travel for this opportunity. If you are looking for a great company culture filled with rewarding career advancement opportunities, this is the place for you.

The Dental Network Support Specialist’s primary function is to act as liaison for our in-network Dental Support Organizations and corporate dental groups in the U.S. 30% of the dental network is made up of these organizations, therefore it is very important we keep strong partnerships with our DSO’S, and operations run smoothly.

Position Overview & Responsibilities

• Main point of contact for all assigned Dental Service Organizations (provider groups)
• Speak with various contacts from DSO's from entry-level employees to C-level executive contacts.
• Manage provider contracts and data within Careington’s proprietary CRM system
• Build and send rosters on a monthly/bi-monthly basis
• Maintain regular touch points with assigned DSOs through calls and emails
• Educate DSO’s on client plans or state regulation and notices
• Work with DSO consultants to assist with credentialing and plan reviews
• Possible periodic travel to provider offices or conferences
• Member complaint and grievance handling for dental groups
• Assist internal team with provider credentialing audits
• Recruit DSOs into additional plans
• Negotiate fee schedules
• Upsell new products to DSOs
• Work with all network development divisions including recruitment, credentialing, and provider relations to ensure smooth experience for DSOs

Qualifications & Requirements

• Associate degree preferred
• Intermediate computer knowledge and experience with Microsoft Applications – Excel, Word, Outlook, PowerPoint, Teams etc.
• Experience with Adobe Writer is a plus
• Customer Service or dealing with customers by phone is a must.
• Travel will be required at times depending on company needs.

Skills & Abilities

• Excellent verbal and written communication skills
• Ability to work within a small team, cross train and assist with overall team goals
• Very detail oriented with the ability to manage time efficiently
• Keen analytical and project management skills
• Problem solving abilities