Dental Laboratory Case Manager

nan; Roswell (GA); On-site; USD 34,000 - 55,000; Full time

Job summary

Vital Ceramics, a growing dental laboratory, is seeking a customer service associate to handle calls and emails from dental offices. You will relay dentist instructions to technicians, coordinate case workflows, and ensure timely deliveries in a fast-paced environment.

Ideal candidates communicate clearly in Korean and English, possess basic computer skills, and stay organized with attention to detail. Dental laboratory experience is a plus but not required; paid hourly with on-site work in

Qualifications

• Korean and English communication skills required
• basic computer skills, organized and detail-oriented
• dental laboratory experience is a plus but not required

Responsibilities

• answer calls and emails from dental offices
• communicate with dentists and relay instructions to technicians
• coordinate case workflows to meet delivery deadlines
• prepare and package cases for daily delivery
• schedule and coordinate pickups and deliveries
• assist with managing delivery drivers
• provide professional, friendly customer service and resolve case related questions

Skills

Korean communication

English communication

Basic computer skills

Detail-oriented

Organized

Job description

Vital Ceramics is a growing dental laboratory dedicated to high-quality restorations and excellent customer service.

Job responsibilities:

• answer calls and emails from dental offices
• communicate with dentists and relay instructions to technicians
• coordinate case workflows to meet delivery deadlines
• prepare and package cases for daily delivery
• schedule and coordinate pickups and deliveries
• assist with managing delivery drivers
• provide professional, friendly customer service and resolve case related questions

Qualifications:

• Korean and English communication skills required
• basic computer skills, organized and detail-oriented
• dental laboratory experience is a plus but not required

Pay: $25.00 - $40.00 per hour

Work Location: In person