Dental Front Staff (Treatment Plan Coordinator, Concierge)

360 Dental; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

360 Dental is hiring for a Dental Front Staff/ Treatment Plan Coordinator in California. The role covers greeting patients, answering calls, scheduling appointments, and maintaining patient records while coordinating patient flow to ensure smooth clinic operations.

You will communicate treatment options, determine financing plans, and present financial arrangements to patients, ensuring the best possible care within their budgets.

Qualifications

• Greet patients and manage front desk tasks.
• 2

Responsibilities

• Greet visitors and alert staff about arrivals.
• Register new patients and collect paperwork.
• Maintain and update patient files.
• Report production results during morning huddles and evaluate patient flow.
• Determine insurance eligibility and estimate payments to facilitate financing.
• Present treatment plans using models and provide related literature.

Skills

Appointment scheduling

Prioritization

Feedback receptiveness

Instruction following

Data collection

Confidentiality

Communication

Rapport building

Job description

Future Opening: Dental Front Staff (Treatment Plan Coordinator, Concierge)

The Dental Front Staff represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow. The Treatment Plan Coordinator insures quality dentistry is financially available to patients, communicates with patients regarding their treatment plan, determines the best option for financing the recommended treatment, and arranges appropriate financial plans with patients.

Our Company Culture:

We recognize the importance of investing in our most valuable asset, our employees. A good work-life balance can help you enjoy life, manage stress, and prevent burnout at work and home. We help in the development of employees both professionally and personally, in order to realize and maximize their potential, to deliver exceptional care both at work and at home.

Front office duties include:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient.
• Establishes, maintains, and keeps patient files and records up to date (i.e., address, phone number, insurance information, etc.).
• During morning huddles, reports on production results, addresses problems that occurred, and evaluate patient flow from the previous day. Updates staff on the status of the current day’s production goals and identifies scheduling gaps.
• Prepare patient financial action plans. Determines insurance eligibility, limitations and payment estimate necessary to facilitate financial arrangements.
• Presents the treatment plan, using models and diagrams, as necessary, and provides patient with related literature.

Skills:

Arranges the patient’s treatment-planning schedule and books appointments.

Ability to prioritize, organize, and complete tasks in a timely, and independent manner.

Ability to accept constructive feedback.

Ability to understand and follow written and verbal instructions.

Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

Ability to communicate and express thoughts and ideas competently.

Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Ability to build rapport with clients

Compensation: $18.00 - $24.00 per hour

About Us

360 Dental is a dental and oral health care clinic that provides a comprehensive range of dental treatments. Our goal is to provide our patients with the highest standard of care, which includes responding quickly to your needs and treating you with kindness and compassion. Our dental clinic in Van Nuys, California, offers a full range of dental services emphasizing aesthetic dentistry and restorative.