Dental Front Office Receptionist

NATIVE HEALTH; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/vision/dental

Matching retirement

Paid holidays

Tuition reimbursement

Employee recognition

Job summary

NATIVE HEALTH seeks a Dental Front Office Receptionist to deliver outstanding customer service and handle front office duties at our clinics. You will greet patients, answer calls, set appointments, verify AHCCCS eligibility, collect payments, and maintain patient information with accuracy.

The role emphasizes teamwork to ensure smooth patient flow, with opportunities for growth and benefits as listed in the ad. Join a community-focused health program in Arizona.

Qualifications

• Front desk experience in medical/dental setting preferred.
• Ability to verify AHCCCS or other eligibility sources.
• Strong customer service and cash handling skills.
• Bilingual Spanish preferred but not required.

Responsibilities

• Provide excellent customer service to visitors, patients, and staff in person and on the phone.
• Manage patient registration and eligibility for insurance.
• Coordinate dental appointments and provider schedules.
• Collect and process payments from patients and maintain accurate records.

Skills

Customer service

Phone handling

Communication

Bilingual Spanish

Education

High school diploma

BLS certification

Tools

Nextgen EHR

Excel

Outlook

Word

Microsoft Office

Job description

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Mission:To provide accessible holisticpatient centered care, to empower our community to achievethe highest quality health and well-being.

Vision:Healthy People in Healthy Communities.

NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

Starting Hourly Pay:$18.23

Job Description

The Dental Front Office Receptionist (DFOR) is responsible for providing excellent customer service while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, payment collection, payment processing, and other clerical duties. The Dental Receptionists work as a team and are principally responsible for the first contact with patients to ensure optimal patient flow.

KEY ACCOUNTABILITIES:

• Provide excellent customer service to visitors, patients, and staff in person and on the phone.
• Manages patient registration and eligibility for insurance.
• Connecting the uninsured and underinsured with enrollment services.
• Manages dental appointments and provider's schedules.
• Collect and process accurate payments from individual patients.
• Supports the organization as needed.

Knowledge, Skills, and Abilities

• Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
• General Knowledge of dental terminology including American Dental Association Current Dental Terminology (CDT) codes.
• Knowledge of general office procedures including answering telephone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
• Ability to use medical Electronic Health Records: Nextgen.
• Knowledge of privacy and confidentiality policies and regulations.
• Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
• Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
• Ability to confirm private insurance benefits and determine associated co-pay requirements.
• Possess a positive attitude.
• Must be able to work with confidential information and materials without betraying the trust of client/family and NATIVE HEALTH

Qualifications

Qualification/Experience:

• High school diploma required.
• A Minimum of one year of experience in dental front office. 3 years of combined experience in customer service or other direct medical or dental care experience is preferred.
• Bilingual in Spanish is preferred.
• Must be 25 years of age and insurable by NATIVE HEALTH liability auto policy.
• Must possess a valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver's license during employment. Must be insurable under NATIVE HEALTH's liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record at the time of employment.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
• Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.