Dental Front Office Pro: Scheduling & Patient Experience

SmartPractice; Phoenix, Northern (AZ, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Agave Dental in Phoenix, AZ is hiring a Regular Full-Time Dental Front Office Specialist. The role focuses on greeting patients, handling calls, and coordinating schedules to support an efficient office.

The position requires at least 1 year of front office experience and knowledge of dental terminology, procedures, and insurance processes. You will manage data entry, payments, and communication with carriers and patients as part of daily operations.

Qualifications

• Minimum 1 year of experience working in a Dental Front Office
• Working knowledge of dental terminology, procedures and diagnosis, insurance

Responsibilities

• Greet all patients using scripts and office protocol, answer and manage all incoming calls.
• Schedule patients for new/returning/follow-up appointments and provides all necessary information to prepare them for appointments and procedures. Insurance verification with carriers and patients.
• Verify and update patient information, inform patients of policies, enter data into the system.
• Confirm upcoming appointments and recalls, fill in cancellations and no-shows.
• Verifies authorizations and accepts or transmits fax information for needed physician patient information
• Collects co-payments at time of service, ensure proper billing.
• Check fax/phone/voicemail/email consistently for updates.

Job description

Agave Dental in Phoenix, AZ is hiring a Regular Full-Time Dental Front Office Specialist. The role focuses on greeting patients, handling calls, and coordinating schedules to support an efficient office.

The position requires at least 1 year of front office experience and knowledge of dental terminology, procedures, and insurance processes. You will manage data entry, payments, and communication with carriers and patients as part of daily operations.