Patient Care Coordinator

Affordable Care, LLC; Dothan (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Affordable Dentures & Implants in Alabama is seeking an experienced Dental Front Office Coordinator, Receptionist, or Treatment Coordinator to be the first point of contact for patients. You’ll help deliver an exceptional patient experience while supporting dentists, dental assistants, and the lab team in providing life-changing tooth replacement solutions.

If you enjoy building relationships, coordinating care, and thriving in a fast-paced dental practice, we’d love to hear from you.

Qualifications

• High school diploma or equivalent required.
• Experience in a dental office or healthcare setting preferred.
• Experience with treatment coordination, scheduling, or patient services.
• Familiarity with dental insurance verification and predeterminations.
• Knowledge of dental practice management software (Dentrix preferred).
• Strong customer service and communication skills.

Responsibilities

• Greet patients and provide a warm, professional first impression.
• Manage check-in/out, scheduling, confirmations, and recalls.
• Verify dental insurance benefits and pre-authorizations.
• Prepare and review treatment plans with patients.
• Explain treatment options and financial responsibility.
• Collect co-pays and payments, maintain accurate records.
• Maintain accurate EHR/EMR and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, and staff.
• Support daily office operations to ensure smooth patient flow.

Skills

Customer service

Multitasking

Professional communication

Bilingual

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Coordinator, Dental Receptionist, Treatment Coordinator, or Patient Care Coordinator looking for a rewarding career? Affordable Dentures & Implants is seeking a compassionate, organized professional to become the first point of contact for our patients. In this role, you'll help deliver an exceptional patient experience while supporting our dentists, dental assistants, and laboratory team in providing life-changing tooth replacement solutions.

If you enjoy building relationships with patients, coordinating dental care, and working in a fast-paced dental practice, we'd love to hear from you!

Why Join Affordable Dentures & Implants?

• Be part of a team dedicated to transforming lives through quality tooth replacement care.
• Work alongside experienced dentists, dental assistants, and on-site laboratory professionals.
• Enjoy opportunities for career growth and professional development.
• Make a meaningful impact by helping patients restore their smiles and confidence every day.

What You'll Do

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred. Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix (preferred), Eaglesoft, Open Dental, Curve Dental, or similar).
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem‑solving skills.
• Ability to multitask in a fast‑paced dental office while maintaining accuracy and professionalism.
• Bilingual candidates are encouraged to apply.

We’re Looking For Someone Who Is:

• Friendly, professional, and compassionate
• Detail‑oriented and highly organized
• Comfortable managing multiple priorities
• Passionate about delivering exceptional patient experiences
• Dependable, motivated, and eager to grow within a successful dental practice

Keywords: Dental Front Office, Dental Receptionist, Front Desk Coordinator, Patient Care Coordinator, Dental Office Administrator, Dental Scheduling, Dentrix, Dental Insurance, Patient Services, CareCredit, Dental Office, Treatment Coordinator, Dental Administrative Assistant.