Dental Front Desk Pro - Patient Care & Scheduling (Part-Time)

Towncare Dental Partnership; Baltimore (MD); On-site; USD 31,684 - 35,817; Part time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Part-time schedule

Team-oriented work environment

Access to modern dental technology

Job summary

Dental One Associates of Cross Keys in Baltimore, MD is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, and support patients with treatment plans while ensuring a friendly, professional experience.

The ideal candidate has exceptional customer service skills and prior experience in dental or medical offices; part-time schedule with benefits is offered in a team-oriented environment with modern dental technology.

Qualifications

• Experience in a dental, medical, or other health-care office is preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone calls and providing information.
• Must have exceptional customer service skills.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service excellence

Phone etiquette

Appointment scheduling

Team collaboration

Job description

Dental One Associates of Cross Keys in Baltimore, MD is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, and support patients with treatment plans while ensuring a friendly, professional experience.

The ideal candidate has exceptional customer service skills and prior experience in dental or medical offices; part-time schedule with benefits is offered in a team-oriented environment with modern dental technology.