Dental Front Desk & Patient Services Coordinator

Paylocity; Middlefield (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

API seeks a receptionist/administrative specialist to coordinate dental clinic appointments and patient interactions in a fast-paced environment.

You will support the Director of Advanced Dentistry by handling scheduling, registration, insurance verification, and enrollment assistance. This role requires strong customer service, HIPAA compliance, and ability to navigate a state Medicaid/CHIP portal.

Qualifications

• High School diploma required.
• Bachelor’s degree in a human service field or equivalent experience preferred.
• 1–3 years of experience working with underserved and vulnerable populations preferred.
• Able to use multi-line telephone system.
• Knowledge of HIPAA policy to assure patient privacy.

Responsibilities

• Provides exemplary customer service.
• Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual “Telephone Encounter” in current operating system and assigns to appropriate staff.
• Schedules patients accordingly in the current operating system. Consults with designated staff persons regarding walk-in patients.
• Checks patients in and out in a timely manner.
• Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents.
• Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected.
• Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment.
• Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
• Handle all administrative and clinical paperwork as assigned by supervisor.
• Occasional travel as needed.

Skills

Customer service

Multiline phone

HIPAA knowledge

Enrollment knowledge

Education

High School diploma

Bachelor's degree preferred

Job description

API seeks a receptionist/administrative specialist to coordinate dental clinic appointments and patient interactions in a fast-paced environment.

You will support the Director of Advanced Dentistry by handling scheduling, registration, insurance verification, and enrollment assistance. This role requires strong customer service, HIPAA compliance, and ability to navigate a state Medicaid/CHIP portal.