Dental Front Desk Lead: Elevate Patient Experience

Socket.dev; Lansing (MI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Oakhill Dental Associates in Lansing, MI is seeking a friendly Full-Time Front Desk Coordinator to manage the front desk, assist other areas as needed, and ensure a smooth patient experience.

You will greet patients, schedule appointments, verify insurance, handle registrations and payments, and work closely with the dental team to maintain an efficient, compassionate office. We offer full-time benefits including insurance, PTO, and a 401(k).

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients and confirm appointments.
• Handle appointment cancellations and rescheduling.
• Ensures re-care is being booked.
• Follows up with patients on unscheduled treatment plans.
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversees and participates in collections of aged receivables.
• Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Skills

Front desk coordination

Patient interaction

Appointment scheduling

Administrative tasks

Team coordination

Problem resolution

Education

High school diploma or equivalent

Tools

Dental office software

Office applications

Job description

Oakhill Dental Associates in Lansing, MI is seeking a friendly Full-Time Front Desk Coordinator to manage the front desk, assist other areas as needed, and ensure a smooth patient experience.

You will greet patients, schedule appointments, verify insurance, handle registrations and payments, and work closely with the dental team to maintain an efficient, compassionate office. We offer full-time benefits including insurance, PTO, and a 401(k).