Dental Front Desk Coordinator: Elevate Patient Experience

Affordable Care, LLC; Smithfield (RI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Group medical & dental insurance

Vision insurance

Life insurance

Flexible spending (FSA)

401(k)

9 paid holidays

10 days vacation

5 PTO days

Hospital indemnity

Accident insurance

Critical illness insurance

Job summary

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first contact for patients and to ensure smooth front-office operations in a fast-paced dental practice.

You will deliver exceptional patient service, handle scheduling, billing, insurance coordination with Dentrix, and support the clinical team as needed, contributing to a positive patient experience and practice success.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Prepare reports to support office operations.
• Maintain a clean, welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned.

Skills

Dental front office experience

Customer service

Communication skills

Organizational skills

Multitasking

Team player

Tools

Dentrix

Job description

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first contact for patients and to ensure smooth front-office operations in a fast-paced dental practice.

You will deliver exceptional patient service, handle scheduling, billing, insurance coordination with Dentrix, and support the clinical team as needed, contributing to a positive patient experience and practice success.