Dental Front Desk Coordinator — Patient Care & Scheduling

Affordable Care, LLC; Burlington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training provided

Health and dental insurance

401(k)

Paid holidays and vacation

Job summary

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will manage front desk operations, schedule appointments, verify insurance, and assist with billing and financing in a fast-paced dental practice.

You will support the clinical team, maintain patient records, and contribute to a positive patient experience through excellent communication and organizational skills.

Qualifications

• 2+ years of dental front office or receptionist experience.
• Experience scheduling patients in a dental practice.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental Front Office

Customer Service

Communication

Multitasking

Tools

Dentrix

Job description

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will manage front desk operations, schedule appointments, verify insurance, and assist with billing and financing in a fast-paced dental practice.

You will support the clinical team, maintain patient records, and contribute to a positive patient experience through excellent communication and organizational skills.