Dental Equipment Technician (Waltham, MA)

Hiossen; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Match

Paid Time Off

Car Allowance

Job summary

Hiossen is seeking a field equipment repair/installation technician in the United States. You will provide courteous repair and installation services, maintain tools and inventory, and complete all paperwork and training in a timely manner.

You will travel within the U.S. at least once per month, work with OSHA-compliant practices, and collaborate with dispatchers and customers to ensure quality service. A minimum of 3 years' experience in repair/installation and customer service is required.

Qualifications

• Minimum 3 years of experience in equipment repair/installation and customer service.
• Working knowledge of hydraulics, mechanical, and electrical systems.
• Bilingual in English and Korean preferred.
• Must be able to lift up to 100 lbs.

Responsibilities

• Provide responsible repair and installation services to customers in a courteous and professional manner.
• Maintain necessary tools and ensure they are readily available for installation and repair services.
• Maintain proper inventory levels and manage parts and supplies effectively.
• Attend all required training including Hiossen-specific and manufacturer technical training.
• Comply with all OSHA regulations and maintain use of personal protective equipment as required.
• Communicate in a timely manner with all team members and dispatchers regarding assignment progress.
• Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing.
• Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation.
• Comply with all Fleet Management Policy terms including vehicle maintenance and accident management.
• Participate in special projects and perform other duties as required.
• Travel within the U.S. at least once per month to provide equipment installation and repair services

Skills

Customer service

Interpersonal skills

Time management

Multi-tasking

Communication

Bilingual English/Korean

Basic computer skills

Education

Associate's Degree or Technical Certification

High School Diploma

Job description

• Provide responsible repair and installation services to customers in a courteous and professional manner
• Maintain necessary tools and ensure they are readily available for installation and repair services
• Maintain proper inventory levels and manage parts and supplies effectively
• Attend all required training including Hiossen-specific and manufacturer technical training
• Comply with all OSHA regulations and maintain use of personal protective equipment as required
• Communicate in a timely manner with all team members and dispatchers regarding assignment progress
• Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing
• Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation
• Comply with all Fleet Management Policy terms including vehicle maintenance and accident management
• Participate in special projects and perform other duties as required
• Travel within the U.S. at least once per month to provide equipment installation and repair services

Key Responsibilities

• Provide responsible repair and installation services to customers in a courteous and professional manner
• Maintain necessary tools and ensure they are readily available for installation and repair services
• Maintain proper inventory levels and manage parts and supplies effectively
• Attend all required training including Hiossen-specific and manufacturer technical training
• Comply with all OSHA regulations and maintain use of personal protective equipment as required
• Communicate in a timely manner with all team members and dispatchers regarding assignment progress
• Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing
• Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation
• Comply with all Fleet Management Policy terms including vehicle maintenance and accident management
• Participate in special projects and perform other duties as required
• Travel within the U.S. at least once per month to provide equipment installation and repair services

General Responsibilities

• Meet company standards for quantity and quality of work on an ongoing basis
• Perform all work in compliance with Company policies and procedures including Worldwide Business Standards
• Adhere to company policies and directives regarding workplace behavior standards

Qualifications

• High School Diploma required; Associate's Degree or Technical School Certification preferred
• Minimum 3 years of experience in equipment repair/installation and customer service
• Working knowledge of hydraulics, mechanical, and electrical systems
• Basic computer skills; ability to utilize company-provided laptop for work-related tasks
• Strong customer service and interpersonal skills with ability to adapt to different customer types
• Excellent communication and time management skills
• Ability to multi-task, prioritize, and manage workload effectively
• Bilingual in English and Korean preferred
• Must be able to lift up to 100 lbs
• Must comply with company uniform and dress policy
• Valid driver's license and clean driving record required
• Willingness to travel within the U.S. at least once per month

Compensation & Benefits

• Annual Salary: $55,000 – $75,000
• Car Allowance: $230 biweekly car allowance with gas card, or company mileage reimbursement
• Cellular Allowance: $40 biweekly cellular allowance, or company-provided cellphone
• Health Insurance: Medical and Dental insurance
• Vision Insurance: 100% company-sponsored
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year

About Company

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.