Customer & Office Support Specialist (Columbia, MD)

Hiossen; Washington (District of Columbia); On-site; USD 57,308,160 - 68,769,792; Full time

Benefits offered by this job

Medical and Dental insurance

Vision,100% Company sponsored

Basic Life Insurance and AD&D, 100%

Short Term and Long Term Disability,

Job summary

Hiossen is seeking a Customer & Office Support Specialist for our Columbia, MD branch. You will handle customer inquiries from dentists and staff, process orders, returns, and credits, and support billing, shipping, and service requests while coordinating with HQ and regional teams.

As the first point of contact, you will maintain product knowledge, manage office administration, assist with AIC seminars, and help keep inventory and reports up to date at the Washington DC branch location.

Qualifications

• Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products.
• Proficiency in MS Office (Word, Excel, PowerPoint) and ERP/Pipeline software.
• High School Diploma with 2 years of administrative assistant experience in a sales office environment.

Responsibilities

• Answer incoming calls, emails, and faxes from dentists and dental personnel; handle inquiries and provide product information to ensure excellent customer service
• Handle product returns, credits, and claims; ensure proper account crediting in accordance with Hiossen procedures
• Serve as the first point of contact for billing, shipment, and equipment repair/service inquiries; elevate and coordinate with HQ support departments as needed
• Maintain working knowledge of all Hiossen products, policies, and procedures
• Process daily product orders including pulling stock, scanning barcodes, and coordinating with the Sales team
• Coordinate and track branch warehouse inventory and stock records
• Prepare and submit reports as directed by the Regional Sales Director or Branch Manager
• Register attendees and assist with logistics for AIC seminars (Basic Implant Training) and promotional events
• Arrange meals, refreshments, and documentation in conjunction with seminars and learning events
• Provide and promote current ongoing AIC course and product promotion info during phone and email interactions with dentists and dental personnel
• Manage office supplies and handle general office administrative duties including filing, correspondence, and scheduling
• Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
• Perform other related duties as assigned

Skills

Customer service

MS Office (Word, Excel, PowerPoint)

Pipeline/ERP systems

Barcode system

Education

High School Diploma

2+ years administrative assistant experience

Tools

Pipeline

ERP system

Barcode system

Job description

Customer & Office Support Specialist (Columbia, MD)

Job Category: Sales

Requisition Number: CUSTO004948

• Posted : July 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

E31. Washington DC Branch
9881 Broken Land Parkway
#210
Columbia, MD 21046, USA

• Answer incoming calls, emails, and faxes from dentists and dental personnel; handle inquiries and provide product information to ensure excellent customer service
• Handle product returns, credits, and claims; ensure proper account crediting in accordance with Hiossen procedures
• Serve as the first point of contact for billing, shipment, and equipment repair/service inquiries; elevate and coordinate with HQ support departments as needed
• Maintain working knowledge of all Hiossen products, policies, and procedures
• Process daily product orders including pulling stock, scanning barcodes, and coordinating with the Sales team
• Coordinate and track branch warehouse inventory and stock records
• Prepare and submit reports as directed by the Regional Sales Director or Branch Manager

AIC & Event Support

• Register attendees and assist with logistics for AIC seminars (Basic Implant Training) and promotional events
• Arrange meals, refreshments, and documentation in conjunction with seminars and learning events
• Provide and promote current ongoing AIC course and product promotion info during phone and email interactions with dentists and dental personnel

Office Administration

• Manage office supplies and handle general office administrative duties including filing, correspondence, and scheduling
• Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
• Perform other related duties as assigned

REQUIRED KNOWLEDGE AND SKILLS

Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products. Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required. Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE

High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment

LANGUAGE SKILLS

The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.

QUANTITATIVE / MATHEMATICAL SKILLS

Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties. Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

WORK ENVIRONMENT

The Administrative Assistant's works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

PHYSICAL DEMANDS

The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds.

CEMPENSATION & BENEFITS

Hourly pay: $20 - $24/hr

• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year

ABOUT COMPANY

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.