Dental Eligibility & Patient Services Specialist

Community Health Centers of the Rutland Region; Rutland (VT); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Work Life Balance

Generous Time Off

Medical, dental, and vision insurance.

Health savings account option.

403(b) retirement savings plan, withem

Job summary

Community Health Centers of the Rutland Region in Rutland, VT is seeking a Dental Eligibility Specialist to manage patient dental insurance benefits, verify coverage, and explain costs at the point of care. You will work with patients, dentists, and insurers to determine eligibility, process pre-authorizations, and help patients understand treatment options and payment plans.

Responsibilities include data entry, updating records, coordinating with front desk staff, and maintaining accurate

Qualifications

• High School Diploma or equivalent.
• Prior office experience in a medical setting.
• Basic knowledge of computer skills.
• Basic medical terminology preferred.
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations in a calm manner.
• Must have strong decision-making skills.
• Must be able to interpret instructions and prepare records.
• Previous experience in a dental office is a plus.
• Knowledge of dental procedures, terminology, and insurance billing codes is a plus.
• Clear communication skills, both written and verbal.
• Excellent time management and organizational skills.
• Strong attention-to-detail.

Responsibilities

• Verify dental insurance benefits and patients out of pocket costs.
• Submit and follow up on insurance pre-authorizations.
• Review treatment plans and financial options with patients to include sliding fee if applicable.
• Complete data entry on patients' insurance verification forms
• Verify patients' eligibility and dental benefit information by using in-office history, calling insurance companies, looking up benefits online, and receiving benefits via fax
• Upload completed insurance verification forms and procedure history into patients' electronic files
• Update each patient's account with current coverage information
• Identify and communicate any insurance concerns with the appropriate departments
• Scans reports and other paperwork into charts
• Warmly greet and check in patients.
• Verify demographics and insurance information at each visit
• Answer phones, schedule appointments, and coordinate patient flow.
• Collects payments and posts accurately to patients ledger
• Maintain a clean, organized, and professional front desk area.
• Work closely with dentists and clinical staff to ensure exceptional patient care.

Skills

Medical terminology

Data entry

Communication skills

Time management

Attention to detail

Phone etiquette

Basic computer skills

Billing codes knowledge

Policy interpretation

Education

High School Diploma or equivalent

Tools

Insurance billing systems

Job description

Community Health Centers of the Rutland Region in Rutland, VT is seeking a Dental Eligibility Specialist to manage patient dental insurance benefits, verify coverage, and explain costs at the point of care. You will work with patients, dentists, and insurers to determine eligibility, process pre-authorizations, and help patients understand treatment options and payment plans.

Responsibilities include data entry, updating records, coordinating with front desk staff, and maintaining accurate