DENTAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center; Sioux City (IA); On-site; USD 36,000 - 42,000; Full time

Job summary

Siouxland Community Health Center in Sioux City, IA is seeking a full-time dental receptionist to join our team. You will check patients in and out, manage scheduling and help with insurance and billing tasks.

Must have strong customer service, data entry skills, and experience with dental software (Dentrix preferred). Bilingual Spanish is a plus. Hours are 7:30AM-5PM three days per week and 7:30AM-8PM one day per week.

Qualifications

• Previous customer service experience required; dental reception and collection experience strongly preferred.
• Advanced computer and data entry skills.
• Dentrix system experience a plus.
• Knowledge in dental terminology preferred.
• Insurance administration experience preferred.
• Prior dental clinic experience a plus.
• Bilingual Spanish preferred.

Responsibilities

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balances with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
• These functions are not all inclusive.

Skills

Customer service

Dental reception

Data entry

Insurance administration

Dental terminology

Dental clinic experience

Bilingual Spanish

Tools

Dentrix

Job description

Siouxland Community Health Center has an opening for:

1-Full-time Opening:

Hours: 7:30AM-5PM 3 days/Week / 7:30AM-8PM one day/ week

Preferred candidate must have solid experience & advanced knowledge of:

• Previous customer service experience required, with dental reception and collection experience strongly preferred.
• Advanced computer and data entry skills.
• Dentrix system experiences a plus.
• Knowledge in dental terminology preferred.
• Insurance administration experience preferred.
• Prior dental clinic experience a plus.
• Bilingual Spanish preferred.

Successful candidate must be able to perform primary functions of position:

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balance with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
• These functions are not all inclusive.

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.