Dental Coordinator

360care; Oregon; Hybrid; USD 25,000 - 30,000; Full time

Job summary

360care is seeking a Dental Front Desk Receptionist to provide administrative and front office support within a dental care setting. You will coordinate patient scheduling, support treatment workflows, and maintain accurate documentation in our practice management system.

Qualifications include a high school diploma, dental scheduling and office experience, and strong Microsoft Office skills. U.S. work authorization and background checks are required.

Qualifications

• High school diploma required; college degree or experience preferred.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills with proficiency in Microsoft Office.
• Critical thinking and solution-focused mindset for time-sensitive environment.
• Strong time management skills required.
• Detail-oriented with ability to multi-task.
• U.S. work authorization required; background check and drug screen may be required.

Responsibilities

• Support patient care activities with clinical field team.
• Provide excellent customer service with follow-up to facilities, providers, and team.
• Manage branch calendar and scheduling for facility and clinical team.
• Ensure accurate documentation in patient records and systems.
• Coordinate visits and denture production timelines.
• Triage clinical emergencies and assist with supplies and equipment monitoring.
• Maintain HIPAA/OSHA compliance and data integrity.
• Report daily production and audit data as required.

Skills

Critical thinking

Time management

Detail-oriented

Multi-tasking

Education

High school diploma

College degree

Tools

Microsoft Office

Job description

Overview

This position is responsible for providing administrative and front office support within a dental care setting, serving our nursing home facilities, dental providers, and clinical teams. The Dental Front Desk Receptionist plays a critical role in coordinating patient care by managing scheduling, supporting treatment planning workflows, facilitating communication between facilities and providers, and ensuring accurate documentation within our dental practice management system.

Responsibilities

• Works daily with clinical field team to support patient care activities with our customers.
• Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
• Demonstrates a strong sense of urgency when responding to all request.
• Works proactively to anticipate need and support patients, facility, and clinical team.
• Manages branch calendar and ensures appropriate schedule for facility and clinical team.
• Protects interiority of service by assuring necessary documentation is part of patient records.
• Manages the coordination of visit in the 360care timeframe.
• Tracks and manages the production of dentures prosthetics.
• Understands a clinical emergency with an intention to triage patient with the most urgent need.
• Assist field team with monitoring equipment, supplies, and planned maintenance.
• Understands company insurance as demonstrated with patient extended care and warranty process.
• Operates teams efficiently and understands production versus cost for each dental visit.
• Verify, review, and follow up on all patient information.
• Works with facility to ensure all paperwork is completed in advance of visit.
• Balance and review daily production reports and monitors for solutions.
• Conducts routine audits of data input to assure integrity of daily work.
• Keeps Branch Manager / Dental operations Director informed of events that could affect the integrity of company.
• Daily report production numbers to Branch Manager.
• Responsible for completing and initiating documentation process for denture preauthorization.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guiltiness at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities.
• Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs duties as assigned.

Qualifications

• High school diploma required; college degree or experience preferred.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills required with proficiency in Microsoft OfficeCritical thinking/Solutions-based skills required for time sensitive environment.
• Strong time management skills required.
• Detail-orientedAbility to multi-taskWe will only employ those who are legally authorized to work in the United States.
• Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.