Dental Care Coordination Pro

Esperanza Health Center, Inc.; Philadelphia (Philadelphia County); On-site; USD 26,000 - 34,000; Full time

Job summary

Esperanza Health Center, Inc. is seeking a Dental Coordinator in Philadelphia, PA. This full-time role focuses on administrative coordination, front desk support, and non-clinical care coordination within the Dental Department.

The position involves managing schedules, referrals, BLEs, and ensuring effective cross-department communication. The ideal candidate will be bilingual (English/Spanish), possess strong organizational skills, and maintain patient-centered service, confidentiality, and

Qualifications

• High school diploma or GED required.
• Bilingual in English and Spanish preferred.
• Proficient with computers and EHR systems.
• Ability to maintain accurate records and confidentiality.
• Strong organizational and multitasking abilities.
• Commitment to patient-centered service and mission.

Responsibilities

• Manage provider schedules and template updates in the EHR.
• Create, review, and maintain dental forms and workflows.
• Handle departmental mail, sorting, and secure disposal.
• Coordinate patient outreach and appointment reminders.
• Reconcile daily patient collections and process transactions.
• Resolve patient questions about balances with Billing/Finance.
• Provide front-desk support during high-volume periods.
• Monitor productivity metrics and drive process improvements.
• Train clerical staff on workflows and systems.
• Prepare and track BLEs, prior authorizations, and referrals.
• Coordinate referrals and follow up on status and records.
• Support cross-department care coordination and communication.
• Assist patients in navigating services and next steps.
• Identify barriers to care and escalate as needed.
• Support departmental reporting and quality improvement projects.

Skills

Bilingual

Organizational skills

Customer service

Communication skills

Independent work

Training others

Education

High school diploma or GED

Job description

Esperanza Health Center, Inc. is seeking a Dental Coordinator in Philadelphia, PA. This full-time role focuses on administrative coordination, front desk support, and non-clinical care coordination within the Dental Department.

The position involves managing schedules, referrals, BLEs, and ensuring effective cross-department communication. The ideal candidate will be bilingual (English/Spanish), possess strong organizational skills, and maintain patient-centered service, confidentiality, and