Dental Call Center Specialist Patchogue NY

Babylon Dental Care; Village of Patchogue (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) with employer match

Bonus based on performance

Dental and health insurance

Paid time off and holidays

Job summary

A dynamic dental office in Patchogue is seeking a Call Center Specialist to enhance team collaboration and patient interactions. Responsibilities include answering calls, scheduling appointments, and maintaining patient information. The ideal candidate has 3+ years in a similar role, flexibility in scheduling, and a customer service-focused attitude. Competitive salary with benefits and opportunities for advancement are offered in a supportive atmosphere.

Qualifications

• 3 or more years of experience in a dental front desk role or call center.
• Flexibility in scheduling, including early mornings and late evenings.
• Experience delivering customer service in a fast-paced environment.

Responsibilities

• Answer calls promptly and accurately collect patient information.
• Mentor new team members and encourage patient referrals.
• Schedule patients according to templates and document emergencies.

Skills

Hospitality-inspired customer service

Attention to detail

Teamwork skills

Bi-lingual in English and Spanish

Education

High school diploma or equivalent

Job description

Overview

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. We are currently seeking a Call Center Specialist to infuse new energy into our Call Center/Front Desk team. Our Gateway Plaza location in Patchogue, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

What you can expect

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training will prepare you to become a great Patient Coordinator. Our Global Training program provides exposure to all departments to support your role. Some Call Center Specialists have progressed to Front Desk Team Lead, Hygiene Coordinator, Call Center Team Lead, Patient Coordinator, and even Practice Administrator roles.

We provide ample support and guidance. You start with a 15-day Global Training and an Ambassador to guide you through it all. The goal is to introduce you to BDC’s service, culture mindset, and the customized training needed to master your role as a Call Center Specialist.

Responsibilities

• Answer calls promptly (often by the second ring) using phone scripts.
• Accurately collect patient information and update appointment and patient files.
• Determine whether a caller is a new or existing patient.
• For questions about insurance, direct callers to the Insurance department for a complimentary benefits check.
• For new patients, email NP paperwork to expedite the upcoming visit.
• Offer the New Patient visit special and briefly explain Dental Savings Plan benefits when applicable.
• Respond to live chats or website leads as they arise and keep up with email communications.
• Maintain a professional presence and calmly support anxious patients during calls.
• Schedule patients according to the scheduling templates and use our phone technology properly.
• Be prepared to answer questions or refer to Providers and team members who can help.
• Document emergencies clearly for Providers to review.
• Mentor new team members when comfortable and add value to the team.
• Encourage satisfied patients to share feedback online or refer friends to the practice.
• Collaborate with the Practice to meet or exceed monthly goals and participate in incentive bonuses.
• Generate and review reports as directed.

Qualifications

• 3 or more years of experience in a dental front desk role or call center.
• Flexibility in scheduling (office open 6 days a week, including early mornings, late evenings, some holidays; many specialists work every other Saturday).
• Experience delivering hospitality-inspired customer service in a fast-paced practice.
• Attention to detail, high follow-through, a positive and enthusiastic attitude, and collaborative communication.
• Excellent teamwork skills and the ability to work with a diverse group of people.
• Bi-lingual in English and Spanish is welcomed.
• Education: High school or equivalent required; college degree optional.

Benefits

• 401(k) with employer match; 401(k) matching.
• Bonus based on performance.
• Competitive salary; pay range of $20 to $25 per hour, depending on experience.
• Dental and health insurance; paid time off; holidays; sick time in line with NYS law; parental leave; PTO within year one.
• Training and development; tuition assistance; opportunities for advancement.
• Company parties and employee discounts.
• 401K with employer match and a $2500 dental credit for personal use within the practices.

Are you ready to make a tangible difference in people’s lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? Babylon Dental Care invites you to apply today and be part of a team that cares for smiles and creates them in our community and with our team. Visit our website to learn more about our organization and opportunities, and view team video interviews on YouTube at BabylonDentalCareGSB.