Endodontic Patient Coordinator

Babylon Dental Care; West Babylon (NY); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Tuition assistance

Dental credit

Job summary

A dental care provider in West Babylon, NY is seeking an Endodontic Patient Coordinator to join their Front Desk team. The role requires over 5 years of experience in a dental front desk position and a flexible schedule, including weekends. Responsibilities include managing patient interactions, scheduling appointments, and understanding insurance benefits. Join a vibrant team dedicated to exceptional patient care and community service, with opportunities for professional growth and career advancement.

Qualifications

• 5+ years experience in a dental front desk position.
• Flexibility in scheduling, including weekends and holidays.
• Exceptional hospitality-inspired customer service experience.

Responsibilities

• Review estimated fees and treatment options with patients.
• Support patients in understanding their insurance benefits.
• Schedule follow-up appointments and train new team members.

Skills

Team-oriented

Empathic and compassionate

Multi-tasking

Strong communication

Bilingual (English and Spanish)

Education

High school or equivalent

Tools

Dentrix Ascend

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Wellness resources

Job Title

Endodontic Patient Coordinator

"Treating people like family for over 43 years and creating an experience that exceeds expectations"

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care.

We are currently seeking an Endodontic Patient Coordinator to infuse new energy into our Front Desk team. With two locations—one in the Gateway Plaza shopping center in Patchogue and the other in the Great South Bay shopping center in West Babylon, NY—both environments are welcoming and designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success while offering opportunities for growth and advancement.

Why Babylon Dental Care?

• A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
• Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care.
• Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.

What we will ask of you

• Reliable and team‑oriented.
• Out‑of‑the‑box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi‑task in a fast‑paced environment.
• Open to learning all about technologies that will enhance our patient care and service.
• Self‑motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.
• Responsibility for being on‑time and present for every shift and always willing to go the extra mile for our patients.
• Knowledge of Dentrix Ascend (or other dental software) would be helpful but not mandatory; a willingness to learn our software is required.

Example of a Day as an Endodontic Patient Coordinator

• Review with patients the estimated fees for treatment after the dentist/endodontist has diagnosed and reviewed their options.
• Help patients better understand their dental insurance benefits with assistance from our billing department.
• Work with outside patient care financing companies to give patients a wide range of financial options.
• Submit and track insurance pre‑authorizations.
• Help collect payments and ensure financial policies are honored.
• Manage emails and online inquiries throughout the day.
• Professionally support and reassure anxious patients during the checkout process.
• Answer overflow calls routed from the Call Center when not assisting a patient.
• Schedule follow‑up appointments at checkout, ensuring enough time is reserved for each patient’s treatment.
• Participate in, organize, and run direct team huddles for your provider and the assistants; share huddle sheets daily with our administrative team. Be open to collaboration and feedback.
• Train and support new team members when ready, contributing where you can add value.
• Follow up with patients who have not scheduled treatment; ensure doctors conduct any patient calls after services are rendered.
• Encourage satisfied patients to leave reviews or refer others, sharing our referral program with patients.
• Work collaboratively with the entire practice to meet or exceed monthly goals.
• Generate and review reports when directed.
• Monitor treatment plans and case acceptance, when directed, to further support your doctor and meet hourly production goals.
• Become knowledgeable and be able to assist patients in joining our Dental Savings Program.

Qualifications

• 5 or more years of experience in a dental front desk position.
• Flexibility in scheduling; our office is open 6 days a week, including early morning, late evenings, and some holidays. Most patient coordinators work every other Saturday.
• Experience providing exceptional hospitality‑inspired customer service in a fast‑paced practice.
• Excellent attention to detail and high follow‑through.
• Ability to calculate percentages accurately and quickly using basic math skills.
• Positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communication.
• Outstanding teamwork skills and the ability to work with a diverse group of people.
• Bilingual in English and Spanish is welcomed.

Education

• High school or equivalent (required)
• College degree optional

Babylon Dental Care Perks

• Competitive Compensation: Earn $25 to $28 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2,500 dental credit for your own dental needs within the practice, and a 401(k) with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS, and the practice extends PTO within the first year.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Join Us

Are you ready to make a tangible difference in people’s lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.

Also, get a firsthand view of what it’s like to be part of our team by watching interview videos on Youtube.com/BabylonDentalCareGSB.

We look forward to meeting you!

Before You Hit “Apply” — Let’s Make Sure It’s a Fit

We’re a team that believes in doing great work, treating people right, and finding joy in what we do every day.

• Are you the kind of person who shows up on time, prepared, and ready to give your best every day?
• Do you believe that being dependable and doing what you say you’ll do matters?
• Do you speak up, share ideas, and love being part of a team that’s always improving?
• Does working with positive, hard‑working people motivate you to bring your best every day?
• Are you energized by learning new skills and taking initiative without waiting to be asked?
• Do you take pride in details—because you know the small things create big experiences?
• Are you the one who helps others, not because you have to, but because that’s just who you are?
• Does being part of a purpose‑driven team that truly cares about patients and each other excite you?
• Are you looking for a workplace where your ideas matter, your work ethic is celebrated, and every day has meaning?