Dental Call Center Agents - Bilingual Spanish

Granger Medical Clinic; Fontana (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Granger Medical Clinic is seeking experienced Bilingual Dental Provider Call Center Agents for a remote position. The role involves supporting high-volume inbound inquiries from dental providers in California. Qualified candidates should have significant experience in customer service and dental support, with a competitive compensation package starting at $18.50 per hour.

Benefits

Comprehensive Medical, Dental, and Vision insurance coverage

Paid sick leave benefits

Training Program: 6-8-week paid training

Technology equipment provided (work laptop and accessories)

Long-term remote employment

Qualifications

• 1+ years experience in inbound customer service (private or government sectors).
• At least 6 months experience in dental customer support.
• Typing speed of 30 WPM and 95% accuracy required.

Responsibilities

• Handle high-volume inbound calls from dental providers.
• Resolve billing, policy, and procedural inquiries within 3-5 minutes.
• Record and track calls using the call tracking system.

Skills

Customer service

Communication

Multitasking

Problem-solving

Bilingual (Spanish)

Education

GED/High School diploma

Tools

Microsoft Office 365

Job description

Dental Call Center Agents - Bilingual Spanish

Dental Call Center Agents - Bilingual Spanish

1 week ago Be among the first 25 applicants

Fortuna is seeking experienced Bilingual Dental Provider Call Center Agents to support high-volume inbound customer service operations for California dental care providers. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment.

This is a remote, full-time position starting July 7th, 2025 with structured training, reliable technology, and a consistent weekday schedule.

WORKSITE: Remote (California Residents Only)

WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST

COMPENSATION: $18.50 per hour with incentives offered

What We Offer

• Comprehensive Medical, Dental, and Vision insurance coverage
• Paid sick leave benefits
• Training Program: Engage in a robust 6-8-week paid training program
• All technology equipment provided (work laptop and accessories)
• Long-term remote employment
  
  

What You'll Do

• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics
  
  

What You'll Bring

Minimum Qualifications:

• 1+ years experience in inbound customer service (private or government sectors)
• At least 6 months experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma
  
  

Preferred Qualifications

• Bilingual (Spanish) proficiency
  
  

Upon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application. You must have access to a laptop or desktop computer to complete the typing assessment.

Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com

Salary: $18.50 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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