Dental Billing Specialist - Finance Coordinator (FB)

Help Squad; United States; Remote; USD 6,900 - 9,600; Full time

Benefits offered by this job

Payments processed via Wise

Direct client training provided

Dedicated Account Manager

Job summary

Help Squad in the United States is seeking a detail-focused finance administrator to handle dental insurance billing, AR, payments, and patient account management in a 100% remote role. You will work with Canadian insurance standards and coordinate with finance and support teams to ensure accurate data entry while maintaining confidentiality and security.

Prior experience with dental billing is a plus, and you will collaborate with finance, customer service, and administrative teams.

Qualifications

• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Excel, Google Sheets, and administrative software.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable communicating with patients regarding financial matters.
• Ability to learn new software and follow established procedures.

Responsibilities

• Prepare and submit dental insurance claims following Canadian insurance standards.
• Process insurance payments, reconcile ledgers, and update patient accounts.
• Follow up on outstanding insurance claims, benefit coordination, and pre-authorizations.
• Communicate professionally with patients and insurance providers regarding billing and account inquiries.
• Set up treatment contracts and pre-authorized payment agreements.
• Process patient payments and maintain accurate financial records.
• Monitor outstanding balances and assist with accounts receivable follow-up.
• Prepare daily reconciliation reports and monthly financial summaries.
• Maintain accurate data entry and patient account information.
• Follow established confidentiality, privacy, and data protection procedures.
• Access patient information exclusively through approved, secure systems.
• Collaborate with finance, customer service, and administrative teams.

Skills

English communication

Excel

Google Sheets

Data entry accuracy

Organizational skills

Learning new software

Night shift availability

Tools

Microsoft Excel

Google Sheets

Administrative software

Job description

Job Description

This is a remote position.

This role involves dental insurance billing, accounts receivable, payment processing, data entry, and patient account management. Strong English communication skills are essential, as the position involves regular communication with patients, insurance providers, and internal teams.

Key Responsibilities

• Prepare and submit dental insurance claims following Canadian insurance standards.
• Process insurance payments, reconcile ledgers, and update patient accounts.
• Follow up on outstanding insurance claims, benefit coordination, and pre-authorizations.
• Communicate professionally with patients and insurance providers regarding billing and account inquiries.
• Set up treatment contracts and pre-authorized payment agreements.
• Process patient payments and maintain accurate financial records.
• Monitor outstanding balances and assist with accounts receivable follow-up.
• Prepare daily reconciliation reports and monthly financial summaries.
• Maintain accurate data entry and patient account information.
• Follow established confidentiality, privacy, and data protection procedures.
• Access patient information exclusively through approved, secure systems.
• Collaborate with finance, customer service, and administrative teams.

Requirements

• Previous experience in finance administration, billing, accounts receivable, or customer service.
• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Excel, Google Sheets, and administrative software.
• Comfortable communicating with patients regarding financial matters.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to learn new software and follow established procedures.
• Previous experience with Canadian dental insurance billing is an asset.
• Must be available to work full-time night shifts aligned with Canadian daytime business hours.
• Follow established confidentiality, privacy, and data protection procedures.
• Access patient information exclusively through approved, secure systems.
• Collaborate with finance, customer service, and administrative teams.

Benefits

Compensation & Payments

• $5 to $6.50 depending on experience
• On-time payments, every time
• Payments processed via Wise

Training & Support

• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to

Work Environment

• 100% remote — work from home
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts

Growth & Experience

• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance

Recognition

• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us