Dental Billing Client Care Specialist

Nobility LLC; Clayton (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Nobility LLC is seeking an experienced Dental Billing Specialist to manage the end-to-end dental billing process for designated practices in North Carolina. You will submit and track insurance claims, post payments, reconcile accounts, and resolve denials to maximize revenue.

The role requires strong CDT coding knowledge, expertise in revenue cycle management, and proficient use of dental practice management software. Excellent communication and attention to detail are essential.

Qualifications

• 6+ years of direct dental billing experience in a dental office environment.
• Strong understanding of dental insurance, CDT coding, and revenue cycle management.
• Experience with dental practice management software and electronic billing systems.
• Excellent organizational and communication skills.

Responsibilities

• Submit, monitor, and follow up on dental insurance claims to ensure timely reimbursement.
• Post insurance and patient payments and reconcile accounts with accuracy.
• Review denials and underpayments to maximize revenue recovery.
• Manage aging AR and follow up with carriers and offices as needed.
• Maintain billing records in line with payer requirements and company standards.
• Collaborate with clients, carriers, and internal teams to resolve billing questions.

Skills

Dental billing

Claims processing

EOB reconciliation

AR management

CDT coding

Revenue cycle management

Communication skills

Tools

Practice management software

Electronic billing systems

Job description

Description In this role, you will be responsible for managing the dental billing process for assigned practices; submitting and tracking insurance claims; posting payments and reconciling accounts; resolving claim denials and billing discrepancies; addressing outstanding claims and aged receivables; guiding a support team; and other duties as assigned.

Duties:

• Submit, monitor, and follow up on dental insurance claims to ensure timely and accurate reimbursement.
• Post insurance payments and patient payments while reconciling accounts and maintaining billing accuracy.
• Review and resolve claim rejections, denials, and underpayments to maximize revenue recovery.
• Manage accounts receivable aging and perform follow-up activities with insurance carriers and dental offices as needed.
• Maintain accurate billing records and documentation in accordance with company standards and payer requirements.
• Communicate effectively with clients, insurance carriers, and internal team members to address billing questions and resolve issues.
• Perform other duties and special projects as assigned to support client success, operational excellence, and organizational objectives.

Based on our current client mix, we will only be considering applicants currently in Texas, Tennessee, Ohio, Alabama, North Caroling or Florida.

Requirements:

• 6+ years of direct dental billing experience in a dental office environment.
• Comprehensive understanding of dental insurance, claim submission, payment posting, EOB reconciliation, accounts receivable management, and denial resolution.
• Strong knowledge of dental billing regulations, insurance guidelines, CDT coding, and revenue cycle management best practices.
• Experience working with dental practice management software and electronic billing systems.
• Exceptional organizational, analytical, and problem-solving skills with strong attention to detail.
• Excellent communication and customer service skills with the ability to build positive client relationships.
• Solutions-driven mindset with a commitment to accuracy, efficiency, and continuous improvement.