Dental Benefits Support Specialist

Talentify; Alpharetta (GA); On-site; USD 34,000 - 69,000; Full time

Job summary

Delta Dental in Alpharetta, GA seeks a customer service specialist to handle complex inquiries about eligibility, benefits, and claims status. You will provide accurate information, deescalate issues, and document interactions in our tracking system.

The role requires strong communication, multitasking, and time management skills, with the ability to maintain confidentiality and learn dental terminology as needed. Some overtime may be required.

Qualifications

• 1+ years of experience with High School education
• Experience in dental claims adjudication or clear alternative qualifications
• Exceptional customer service skills
• Ability to handle forced workflow distribution
• Maintain confidentiality of information
• Basic math calculations
• Strong problem solving and critical thinking

Responsibilities

• Analyze and respond to complex inquiries regarding eligibility, benefits, and claims status
• Provide superior customer service and ensure timely resolutions
• Document encounters in the tracking system
• Complete service forms and route to the correct department
• Identify and report recurring issues to Supervisor
• Participate in training programs as designated

Skills

Experience in customer service

Strong communication

Interpersonal skills

Time management

Confidentiality

Mathematical basics

Problem solving

Deescalation

PC skills

Adaptability

Education

High School Diploma

Tools

Windows-based applications

Internet

Job description

Delta Dental in Alpharetta, GA seeks a customer service specialist to handle complex inquiries about eligibility, benefits, and claims status. You will provide accurate information, deescalate issues, and document interactions in our tracking system.

The role requires strong communication, multitasking, and time management skills, with the ability to maintain confidentiality and learn dental terminology as needed. Some overtime may be required.