Customer Service Specialist — $20/hr + Benefits

Delta Dental of Washington; Spokane, Colville (WA, WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

8% 401k match

Vacation and sick time from day one

Tuition reimbursement

Professional development plans

Employee-led communities

Job summary

Delta Dental of Washington is seeking a Service Specialist to be the friendly voice for customers, whether by phone or other channels. In this entry-level role you’ll solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills.

Starting at $20.00/hr, bonus eligible, with highly competitive medical, dental and vision plans. We also offer an 8% 401k match, and all employees start accruing vacation and sick time from day one.

Qualifications

• Clear, friendly, and professional communication in verbal and written form.
• Highly detail-oriented with strong follow-through and a commitment to exceptional customer experiences.
• Organized and deadline-driven with the ability to manage tasks efficiently.
• Motivated and growth-minded with a desire to continuously develop new skills.
• Comfortable navigating multiple systems and tools and quickly learning new technologies.
• Authorized to work in the United States.
• Ability to pass a criminal background check.

Responsibilities

• Provide accurate, professional customer support via phone and written channels.
• Resolve inquiries on the first contact whenever possible.
• Accurately document all interactions for tracking and analysis.
• Understand and contribute to departmental and operational goals.
• Escalate concerns appropriately and professionally.
• Manage workloads effectively by multitasking and prioritizing tasks.
• Demonstrate accountability, integrity, and professionalism in all interactions.
• Embody our OneTeam Values in every aspect of work.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Growth mindset

Tech adaptability

Bilingual (English/Spanish) preferred

Education

High school diploma or GED

Job description

Delta Dental of Washington is seeking a Service Specialist to be the friendly voice for customers, whether by phone or other channels. In this entry-level role you’ll solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills.

Starting at $20.00/hr, bonus eligible, with highly competitive medical, dental and vision plans. We also offer an 8% 401k match, and all employees start accruing vacation and sick time from day one.