Dental Appointment Concierge

Colorado Orthodontics; Aurora (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Colorado Orthodontics is seeking a Patient Coordinator to manage scheduling, patient preparation, and post-visit follow-up. You will liaise between providers and patients to ensure smooth care experiences and accurate record-keeping.

The role requires excellent organization, multitasking, and patient service skills, with familiarity with Dentrix or Eaglesoft as a plus. Join a collaborative team dedicated to high-quality orthodontic care.

Qualifications

• High school diploma or equivalent; college coursework or healthcare training preferred.
• Experience in dental/healthcare scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (Dentrix, Eaglesoft) is a plus.
• Team members uphold the culture outlined in the SDB Handbook and related responsibilities.

Responsibilities

• Schedule all patient appointments, ensuring accurate time allocation and provider availability.
• Confirm appointments are appropriately spaced and aligned with operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Communicate preparation instructions, financial expectations, and appointment timelines clearly.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of conflicts or changes.
• Monitor and reorder supplies to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties assigned by management.

Skills

Organizational skills

Multitasking

Communication

Patient service

Education

High school diploma or equivalent

Some college coursework/healthcare education

Tools

Dentrix

Eaglesoft

Job description

Colorado Orthodontics is seeking a Patient Coordinator to manage scheduling, patient preparation, and post-visit follow-up. You will liaise between providers and patients to ensure smooth care experiences and accurate record-keeping.

The role requires excellent organization, multitasking, and patient service skills, with familiarity with Dentrix or Eaglesoft as a plus. Join a collaborative team dedicated to high-quality orthodontic care.