Denny's Host / To Go Specialist

RREMC Restaurants, Llc; The Villages (FL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

RREMC Restaurants, Llc is hiring at The Villages, FL to support both front-of-house and back-of-house operations for a Denny's location. You will greet guests, seat parties, take and process orders, handle payments, pack To-Go orders, and keep the dining area organized.

You will also assist with beverage preparation and support the team to ensure smooth service. Ideal candidates demonstrate excellent customer service, strong English reading/writing skills, math proficiency, cash handling

Qualifications

• Superior customer service skills.
• Superior communication skills.
• Must be able to read and write in English.
• Must have good mathematical skills.
• Must have the dexterity to manage a cash box.
• Must be a multitasker to manage numerous tasks simultaneously.
• Must be organized and detail-oriented.

Responsibilities

• Front of the House: Greet customers, seat parties, take to-go orders, handle cashiering and payments, upsell beverages, maintain clean hostess area, assist teammates, resolve complaints with manager support.
• Proactively assist other team members and provide total guest satisfaction.
• Back of the House: Package To-Go orders with 100% accuracy and manage sign-off on receipts, expedite dine-in orders, prep drinks for waitstaff, keep to-go supplies stocked.
• Clean, complete side work, organize supplies, and perform other duties as assigned.

Skills

Customer service

Communication

Reading/writing English

Mathematical skills

Cash handling

Multitasking

Detail-oriented

Job description

The Villages
Dennysnull
1577 Bella Cruz Dr
The Villages, FL 32159, USA

• Travel Required : No

Description

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

• Suggesting new menu items from our limited time offerings.
• Cleaning, completing side work, and organizing supplies as needed.
• Proactively assisting other team members without being asked.
• Providing total guest satisfaction.
• Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Busses and cleans guest tables in the dining room.
• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

• Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Complete the sign off process on all To-Go receipts.
• Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• Prepare drinks for the waitstaff to help improve Speed of Service and table turns.
• Cleaning, completing side work, and organizing supplies as needed.
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed

Travel Required

No .

Customer Service Skills

Novice

Hospitality Skills

Novice

Interpersonal Skills

Novice

Detail Oriented

Novice

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.