Denials Coordinator

Phoebe Putney Memorial Hospital, Inc.; Albany (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Phoebe Putney Memorial Hospital, Inc. in Albany, GA is seeking a Denials and Appeals Coordinator in Patient Accounting. The role requires coordinating denial/appeal processes with care management and business office, meeting goals and timelines, and tracking outcomes.

Strong analytics, attention to detail, and excellent communication are essential for improving revenue cycle performance. Preferred qualifications include CPAR Certification within 20 months and a background in healthcare revenue

Qualifications

• Experience in Revenue Cycle with analytics and denials.
• 2-3 years in healthcare data analytics or application support.
• 8+ years in Revenue Cycle with patient accounting including billing, follow-up, denials, and denial recovery.

Responsibilities

• Coordinate the denial and appeal process with care management staff and the Business Office.
• Meet goals and timelines for appeals and track outcomes.
• Provide guidance and utilize analytics to improve revenue cycle performance.

Skills

Analytical

Organizational skills

Communication skills

Interpersonal skills

Customer relations

Education

Associate Degree in Business Administration

Bachelor's Degree in Business Administration

High School Diploma

CPAR Certification

Job description

Job Number:33799Location:Phoebe Putney Memorial HospitalStreet Address:417 W 3rd AveCity, State:Albany, GeorgiaZip Code:31701Department:PPMH PATIENT ACCOUNTINGShift:First ShiftJob Type:Full timePosted Date:2026-04-21Job Description Summary:Description:Job SummaryResponsible for coordinating the denial and appeal process in conjunction with care management staff and the Business Office, meeting goals and timelines for appeals, and tracking outcomes.QualificationsAssociate's Degree in Business Administration or a closely related field or High School Diploma or GED and 4 years of additional experience in the Revenue Cycle with experience with analytics and denials. RequiredBachelor's Degree in Business Administration or a closely related field PreferredWork Experience=> 1 year in healthcare data analytics and/or application support Required=> 7 years of experience in the Revenue Cycle experience with a concentration in Patient Accounting, to include billing, follow-up, denials, and denial recovery RequiredLicenses, Certifications and Required TrainingCPAS- Certified Patient Account Specialist or CPAR Certification must be obtained within 20 months of hire. within 1-1/2 Yrs RequiredEDUCATION REQUIREMENTS2-year / Associate Degree in Business Administration or a closely related field. In lieu of an Associate's Degree, a High School Diploma, and a minimum of 8 years of experience in the Revenue Cycle with experience with analytics and denials. (Required)EXPERIENCE REQUIREMENTS2 - 3 years in a Health Care data analytics and/or application support (Required)8+ years of experience in the Revenue Cycle experience with a concentration in Patient Accounting to include billing, follow-up, denials, and denial recovery. (Required)CERTIFICATIONS AND LICENSURESRequired Certifications/Licensures: CPAR Certification must be obtained within 20 months of hire.Job KnowledgePossesses current and comprehensive skills and knowledge to perform all parts of the job effectively and efficiently. Exhibits ability to learn and apply new skills, professional knowledge, and expertise as well as guide the team in learning new and applying new skills. Requires minimal day-to-day direction to perform responsibilities. Acts as a resource in the area of specialty and are able to share best practices and answer questions as needed.GENERAL SKILLSOrganizational SkillsCommunication SkillsInterpersonal SkillsCustomer RelationsMathematicalAnalyticalGrammar / SpellingRead / Comprehend Written InstructionsFollow Verbal InstructionsTranscriptionMechanicalBasic Computer SkillsMicrosoft Office SuiteGeneral Clerical SkillsPHYSICAL REQUIREMENTSHave near normal vision - Clarity of vision (both near and far), ability to distinguish colorsHave good - manual dexterity and eye-hand-foot coordinationAbility to perform - repetitive tasks/motionPHYSICAL DEMANDSStanding - Occasionally within shift (1-33%)Walking - Occasionally within shift (1-33%)Sitting - Continuously within shift (67-100%)Climbing - Occasionally within shift (1-33%)Bending/Stooping - Occasionally within shift (1-33%)Twist at waist - Frequently within shift (34-66%)Pushing/Pulling - Occasionally within shift (1-33%)Lift/carry up to 20 lbs - Occasionally within shift (1-33%)Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)Reaching above shoulder - Occasionally within shift (1-33%)