DELL Hiring For Technical Support Engineer 2 at Remote ,

DELL; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you will play a vital role in delivering exceptional customer service. You will tackle complex technical challenges, ensuring customers receive timely solutions to their hardware, software, and networking issues. With a focus on improving processes and standards, your contributions will enhance the overall support experience. If you have a passion for technology and a knack for problem-solving, this is the perfect opportunity to make a significant impact while advancing your career in a dynamic and supportive environment.

Qualifications

• 3-5 years of experience in a technical support role.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Resolve complex technical issues in a fast-paced environment.
• Demonstrate case management skills for customer technical problems.

Skills

Interpersonal skills

Problem-solving skills

Troubleshooting skills

Calmness under pressure

Education

Associates degree

Tools

VCP certification

Hyper V

RedHat Linux

Networking

Windows Server

Job description

Job Description:

Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer on our Product Services team in [Remote Global] to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

1. Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software and networking via phone, e-mail and chat.
2. Take ownership, monitor and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues. Proactively engage additional resources to help resolve higher complexity issues.
3. Be knowledgeable of Dell’s product line, processes, policies, current industry products and technologies. Focus on delivering a positive customer experience according to Dell standards.
4. Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

1. First-rate interpersonal phone skills, etiquette and work ethic.
2. Ability to work under pressure with calmness and composure.
3. Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
4. 3 to 5 years of experience in a previous technical support role.

Desirable skills:

1. Associates degree preferred.
2. Enterprise knowledge and certification preferred VCP, Hyper V, RedHat Linux, Networking and Windows Server.

Application closing date: 31 May 2022