DELL Hiring For Senior Technician-Technical Support at Remote

DELL; United States; Remote; USD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Support Technician, where you will provide world-class service to customers facing complex challenges. In this role, you will work closely with a skilled team to deliver solutions that maximize IT investments and drive efficiencies. With a focus on exceptional customer service and operational excellence, you will have the opportunity to mentor others and make a significant impact in a diverse and inclusive environment. This is a chance to grow your career while contributing to innovative technology solutions in a rapidly evolving digital landscape.

Benefits

Flexible work arrangements

Career development opportunities

Bonus programs

Employee resource groups

Excellent benefits

Qualifications

• Minimum of 2 years of related experience in technical support.
• Strong problem-solving and troubleshooting skills under pressure.

Responsibilities

• Solve complex problems for customers and ensure high satisfaction.
• Mentor and coach team members while driving operational excellence.

Skills

Customer Service

Problem Solving

Troubleshooting

Phone Etiquette

Operational Procedures

Tools

Job-associated databases

Job description

Senior Technical Support Technician
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.
Join us as a Senior Technician on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.
You will:

1. Solve complex problems for customers and be on top of ambitious expectations
2. Partner closely with customers while communicating proactively regarding overall progress of queries
3. Exhibit first-class customer service
4. Drive operational excellence through quality closures and efficient management of issues
5. Have the opportunity to mentor and coach other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

1. Minimum of 2 years of related experience
2. World-class customer service, phone etiquette, and work ethic
3. Ability to excel under pressure
4. Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements

1. Experience with job-associated databases or software

Here’s our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI, and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

Application closing date: 15 Feb 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.