Dell EMC Backup Engineer

AMroute LLC; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

AMroute LLC is seeking an experienced backup operations professional to manage and optimize enterprise backup environments. The role covers Avamar, Data Domain, and DPA across multiple data centers, with responsibilities spanning daily operations, issue resolution, and coordination with customers.

You will participate in CAB meetings, support cloud-related troubleshooting, and drive data protection projects including capacity expansion and virtualization initiatives.

Qualifications

• Must have hands-on experience with PPDM, Avamar 19.8+, Data Domain 7.7+ and DPA 19.4+.
• Nice-to-have knowledge of Isilon, CloudIQ, Vcenter, NDMP, ServiceNow, Office 365, Networking, FTP; scripting and UNIX/PowerShell familiarity.

Responsibilities

• Check and confirm all systems maintenance are running fine on Avamar and Data Domain servers; resolve issues.
• Monitor daily backup failures across VM, NAS, DB2, Oracle, and file system backups.
• Handle restore requests from customers as needed.
• Verify LPR backups for MDC/PSAC2; manage legacy backups as required.
• Coordinate with support for hardware failures and CE interactions.
• Support Elastic Cloud troubleshooting (certificates, disk replacements, reporting).
• Perform upgrades to Data Domain, Avamar, and DPA.
• Attend customer meetings to review backup issues and CAB meetings.
• Lead data protection capacity expansion and Avamar virtualization projects.
• Migrate data and balance load across MDC PS nodes during refresh projects.
• Collaborate with server, network, application, and security teams on backup requirements.

Skills

PPDM

Avamar 19.8 & later

Data Domain 7.7 & later

DPA 19.4 & later

Tools

Isilon

CloudIQ

Vcenter

NDMP

ServiceNow

Office 365

Networking

FTP

UNIX

PowerShell

Job description

Must have skills: PPDM, Avamar 19.8 & later, Data Domain 7.7 & later. DPA 19.4 & later

Nice to have skills: Knowledge of any of the following: Isilon, CloudIQ, Vcenter, NDMP ServiceNow, Office 365, Networking, FTP, and engaging support. Good to have scripting and familiar with UNIX & PowerShell commands.

Daily Operations/Implementation

• Check and confirm all systems maintenance are running fine and take necessary action to resolve if any on all ten Avamar servers (Two physical servers & eight virtual servers) and eleven Data Domains (Two DD 9800 model & Nine DD9900 model)
• Monitor Daily backup failures (VM Snapshot, NAS, DB2, Oracle, file system backups)
• Restore request as needed by customer.
• Please check LPR backups complete on both MDC/PSAC2
• Computer Crimes NAS backup, check current year is completing and you may have to manually manage backups for older years.
• Work with support for any hardware issues such as disk or memory failures and work with CE's
• Knowledgeable with Elastic Cloud to support in case of any troubleshooting issues such as updating certificates, Disk replacements and reporting with support.
• Perform upgrades to Data Domain
• Monitor CloudIQ for DPS and resolve open issues.
• Perform upgrades to Avamar & DPA
• Attend meetings with Customer to go over any issues related to backup.
• Attend CAB (ServiceNow) meetings.
• In addition to the day-to-day operations outlined above, the resource will be responsible for multiple active projects at any given time based on direction from the customer. Current projects the resource will be work on are:
• Data protection capacity expansion project – Managing and rebalance Data Domain data across all the arrays in the CC cluster. Responsibilities include design, deployment, and data migration
• Avamar virtualization project – design and implementation of Avamar virtualization and reduce the hardware, power, and maintenance cost across all data centers. As of date there are eight virtualized Avamar across multiple DC and two physical Avamar servers at 1PP, MDC and PSAC2. There is one virtual Avamar ready to be deployed at PSac2 DC and is waiting for DD. And there is one Data Domain DD9900 to be built at 1PP and a virtual Avamar to be deployed
• DPS MDC refresh project – Design implements the latest data domains (DD9900s) at 1PP DC data center. Migrate data off the Avamar LPR/PS01 DD9800/9900 from MDC to 1PP, and load balance the data to MDC PS01/PS02/PS03 core DD.
• DPS PSAC2 refresh project – Design implements the latest data domains (DD9900s) at 1PP DC data center. Migrate data off the Avamar LPR/PS01 DD9800/9900 from PSAC2 to 1PP, and load balance the data to PSAC2 PS01/PS02/PS03 core DD.
• Recalling Data off PAQ ECS to PSAC2 Data Domain and migrating data to balance across Core DD (Almost done, less than 10% to be recalled and then migrated)
• Works with customer server team, network team, application teams, and security team (example request via ServiceNow – for Avamar VM build, Firewall, plug plan (Ports), VLAN, cabling, backup requirements such as scheduling/retention, etc