Delivery (Traveling) Champion

Smart IT Frame LLC; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Delivery Champion who can drive delivery excellence through hands-on leadership and operational acumen, requiring extensive travel across the United States. The ideal candidate has 10-14 years of experience in managing analytics delivery, with a strong background in manufacturing or industrial environments. This role offers the opportunity to restore troubled projects while ensuring high-quality outcomes and client satisfaction.

Qualifications

• 10–14 years of experience in managing analytics delivery.
• Demonstrated ability to lead high-intensity turnarounds in complex environments.
• Hands-on leadership in troubled projects.
• Deep understanding of delivery governance and client engagement frameworks.
• Strong familiarity with manufacturing operations or supply-chain environments.

Responsibilities

• Build trusted relationships with client executives under high pressure.
• Motivate cross-functional teams to align toward measurable goals.
• Step into troubled projects to restore execution discipline.
• Translate performance issues into actionable improvement plans.
• Champion a culture of accountability across engagements.

Skills

Stakeholder management

Turnaround capability

Influence without authority

Hands-on delivery leadership

Operational excellence

Flexibility and willingness to travel

Job description

Job Title: Delivery (Traveling) Champion

Location: United States | Extensive Travel Required | Full-Time

About the Job

We are seeking a hands‑on Delivery Champion with strong operational acumen and leadership presence to drive delivery excellence. This role requires frequent travel across the United States to stabilize ongoing engagements, uplift delivery quality, and turn around client satisfaction within tight timelines. This is a high‑visibility, impact‑driven role ideal for individuals who combine manufacturing expertise, client empathy, and execution excellence.

Responsibilities

• Stakeholder management: Ability to build trusted relationships with client executives and internal delivery leaders under high-pressure conditions. Strong communication, conflict resolution, and situational management skills.
• Turnaround capability: Demonstrated success in improving NPS or client satisfaction scores within short timeframes.
• Influence without authority: Skilled at motivating cross-functional teams and contractors across geographies to align toward measurable goals.
• Hands‑on delivery leadership: Proven ability to step into troubled projects and restore execution discipline, delivery timelines, and quality outcomes.
• Operational excellence: Deep understanding of delivery governance, KPIs, escalation management, and client engagement frameworks.
• Serve as executive lead for client discussions, lead delivery excellence initiatives, ensuring on‑time and quality delivery.
• Act as a “SWAT” leader — travel to client sites, kickstart engagements, stabilize teams, and transition ownership.
• Partner closely with client stakeholders to translate performance issues into actionable improvement plans.
• Champion a culture of accountability, collaboration, and measurable excellence across all engagements.

Must Have

• 10–14 years of experience in managing analytics delivery for clients across industries like Publishing and Manufacturing
• Demonstrated ability to lead high‑intensity turnarounds in complex delivery environments.
• Hands‑on delivery leadership: Proven ability to step into troubled projects and restore execution discipline, delivery timelines, and quality outcomes.
• Operational excellence: Deep understanding of delivery governance, KPIs, escalation management, and client engagement frameworks.
• Manufacturing or industrial background: Strong familiarity with manufacturing operations, shop‑floor processes, or supply‑chain delivery environments.
• Flexibility and willingness to travel across the U.S.
• Experience working with metrics‑driven delivery frameworks and governance models.

Preferred Qualifications

• Manufacturing background preferred: Strong familiarity with manufacturing operations, shop‑floor processes, or supply‑chain delivery environments.
• Exposure to digital transformation or analytics‑led improvement programs.
• Strong problem‑solving mindset; ability to operate independently in ambiguous environments.
• Experience managing multi‑site or multi‑stakeholder client programs.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Software Development