Delivery Support & Customer Experience Specialist

Socket.dev; Louisville (KY); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe's is hiring a customer service specialist to be the primary contact for internal and external inquiries, guiding customers through the in-home delivery experience and resolving issues to protect revenue and satisfaction.

You will coordinate with stores, 3PL partners, and service teams, maintain accurate records, and use multiple systems to manage orders, claims, and communication in a fast-paced environment.

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Coordinate with 3PL partners to resolve customer and cargo-related claims.
• Input and manage claims into Lowe’s claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced environment with multiple priorities.

Skills

Customer service

Interpersonal skills

Problem-solving

Communication

Tools

Microsoft Office Suite

Job description

Lowe's is hiring a customer service specialist to be the primary contact for internal and external inquiries, guiding customers through the in-home delivery experience and resolving issues to protect revenue and satisfaction.

You will coordinate with stores, 3PL partners, and service teams, maintain accurate records, and use multiple systems to manage orders, claims, and communication in a fast-paced environment.