Delivery Support & Claims Specialist

Lowe's Companies, Inc.; Joplin (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Lowe's in the United States is seeking a customer service specialist to act as the primary contact for inquiries and to enhance the in-home delivery experience. You will resolve escalations, monitor cases, and collaborate with stores, vendors, and 3PL partners to ensure timely deliveries.

The role emphasizes strong communication, documentation, and adaptability in a fast-paced environment, with a focus on maintaining customer trust and revenue recovery.

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as the primary contact for internal and external customer inquiries.
• Communicate with customers to capture feedback and improve in-home delivery.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor alerts, queues, and cases in case/order systems.
• Maintain Save the Sale opportunities to recover revenue.
• Process order changes and track special orders.
• Collaborate with stores, vendors and distribution centers to ensure on-time deliveries.
• Use multiple systems to update orders and reschedules documentation.
• Coordinate with 3PL partners to resolve cargo-related claims.
• Input and manage claims (e.g., property damage) in Lowe’s portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe’s retail teams, supply chain nodes, store ops, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced, multi-priority environment.
• Exhibit listening, communication, and documentation skills.
• Use Microsoft Office and other applications to support daily operations.
• Contribute to a culture of continuous improvement and customer-first mindset.

Skills

Customer service

Communication

Problem solving

Documentation

Tools

Microsoft Office Suite

Job description

Lowe's in the United States is seeking a customer service specialist to act as the primary contact for inquiries and to enhance the in-home delivery experience. You will resolve escalations, monitor cases, and collaborate with stores, vendors, and 3PL partners to ensure timely deliveries.

The role emphasizes strong communication, documentation, and adaptability in a fast-paced environment, with a focus on maintaining customer trust and revenue recovery.