Delivery Supervisor

Rheem Manufacturing Company; Houston (TX); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Century A/C Supply, part of the Rheem family, is seeking an experienced delivery operations professional in Houston. You will oversee daily delivery activities, assign routes, coordinate drivers, and ensure on-time, accurate shipments to residential contractors and multifamily accounts.

The role requires strong communication, customer service, and problem-solving skills, with the ability to multitask in a fast-paced warehouse environment and to coach junior staff as needed.

Qualifications

• At least 3 years of experience in wholesale/distribution, delivery, logistics, warehouse, or related environment.
• Experience coordinating drivers, routes, or delivery operations is preferred.
• Strong communication and customer-service orientation.

Responsabilités

• Oversee daily delivery operations, including route assignments and driver coordination.
• Coordinate delivery schedules and route priorities to meet customer commitments.
• Communicate delivery status, delays, and instructions with drivers, branches, and customers.
• Ensure proper paperwork and delivery information accompany shipments.
• Verify quantities and destinations before loads are dispatched; monitor discrepancies.
• Support safe loading/unloading and maintain clean, organized staging areas.
• Provide driver training and reinforce performance and service expectations.
• Promote safety compliance and report maintenance or safety concerns promptly.

Connaissances

Delivery operations

Driver coordination

Route prioritization

Communication skills

Customer service

Problem solving

Attention to detail

Multitasking

Coaching/mentoring

Decision making

Description du poste

Join Century A/C Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 50 years of trusted service, Century A/C Supply has built a strong network across the Houston TX area, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

At Century A/C Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

Qualifications

Educational Requirements and/or Experience Required
This position requires at least 3 years of experience in a wholesale/distribution, delivery, logistics, warehouse, or other job-related environment. Previous experience coordinating drivers, routes, or delivery operations is preferred.

Skills

• Previous delivery, distribution, warehouse, or logistics experience required
• Effective verbal and written communication skills
• Strong customer-service and problem-solving skills
• Attention to detail and ability to verify delivery paperwork, quantities, addresses, and instructions
• Ability to prioritize routes and coordinate multiple delivery activities in a fast-paced environment
• Ability to interpret instructions, policies, and delivery documentation
• Working knowledge of safe loading, delivery, and material-handling practices
• Ability to operate warehouse equipment when required
• Ability to work independently with minimal direction and delegate tasks when necessary
• Good judgment and sound decision-making skills
• Ability to coach employees, communicate expectations, and address operational issues promptly
• Ability to multi-task and adjust priorities as delivery needs change

Physical Demands

• Ability to lift at least 50 lbs regularly
• Continuous walking, bending, lifting, pushing, pulling, stooping, and carrying
• Ability to work in warehouse, loading dock, and outdoor delivery environments as operational needs require

Responsibilities

• Oversee daily delivery operations, including route assignments, dispatch readiness, driver coordination, and completion of scheduled deliveries.
• Coordinate delivery schedules and route priorities to support customer commitments, branch transfers, and efficient use of drivers and vehicles.
• Communicate with drivers, warehouse leadership, branch teams, and customers regarding delivery status, delays, special instructions, and other delivery-related issues.
• Ensure drivers receive the correct paperwork, delivery information, and merchandise before leaving the Distribution Center.
• Verify that quantities, destinations, and delivery instructions are accurate before loads are dispatched.
• Monitor delivery documentation and ensure completed paperwork is returned, accurate, and processed according to company procedure.
• Support the safe loading and unloading of delivery vehicles and verify that products are secured and protected from damage.
• Review delivery discrepancies, damages, refused shipments, and returns; communicate issues promptly to the appropriate manager or department.
• Monitor vehicle condition, cleanliness, inspections, and maintenance needs; report safety or mechanical concerns promptly.
• Promote compliance with company safety procedures, delivery standards, and applicable transportation requirements.
• Assist with driver training, daily direction, workload delegation, and reinforcement of performance and service expectations.
• Help maintain a clean, organized, and safe staging, loading, and delivery area.
• Provide delivery support as needed to maintain customer service and operational commitment