Delivery Operations Lead

Rheem Manufacturing Company; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Century A/C Supply, part of the Rheem family, is seeking an experienced delivery operations professional in Houston. You will oversee daily delivery activities, assign routes, coordinate drivers, and ensure on-time, accurate shipments to residential contractors and multifamily accounts.

The role requires strong communication, customer service, and problem-solving skills, with the ability to multitask in a fast-paced warehouse environment and to coach junior staff as needed.

Qualifications

• At least 3 years of experience in wholesale/distribution, delivery, logistics, warehouse, or related environment.
• Experience coordinating drivers, routes, or delivery operations is preferred.
• Strong communication and customer-service orientation.

Responsibilities

• Oversee daily delivery operations, including route assignments and driver coordination.
• Coordinate delivery schedules and route priorities to meet customer commitments.
• Communicate delivery status, delays, and instructions with drivers, branches, and customers.
• Ensure proper paperwork and delivery information accompany shipments.
• Verify quantities and destinations before loads are dispatched; monitor discrepancies.
• Support safe loading/unloading and maintain clean, organized staging areas.
• Provide driver training and reinforce performance and service expectations.
• Promote safety compliance and report maintenance or safety concerns promptly.

Skills

Delivery operations

Driver coordination

Route prioritization

Communication skills

Customer service

Problem solving

Attention to detail

Multitasking

Coaching/mentoring

Decision making

Job description

Century A/C Supply, part of the Rheem family, is seeking an experienced delivery operations professional in Houston. You will oversee daily delivery activities, assign routes, coordinate drivers, and ensure on-time, accurate shipments to residential contractors and multifamily accounts.

The role requires strong communication, customer service, and problem-solving skills, with the ability to multitask in a fast-paced warehouse environment and to coach junior staff as needed.