Delivery Supervisor

Diakon Logistics, Inc.; Alabama; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

401(k) with match

Paid vacations & holidays

Job summary

Diakon Logistics, Inc. seeks a Delivery Supervisor to lead furniture/appliance deliveries by coaching independent contractor carriers and service reps. You will aim to achieve financial and operational metrics while maintaining safety and high service standards.

You will build team capabilities, coach staff, and coordinate with corporate leadership to execute company strategy and client SOPs. This role requires energy, strong communication, and the ability to manage tight deadlines in a

Qualifications

• Bachelor’s degree and/or 2-3 years in logistics/supply chain preferred.
• Bilingual (Spanish preferred).
• Excellent computer skills, including Excel and MS Office.

Responsibilities

• Coordinate and supervise delivery operations and staff.
• Meet financial and operational metrics.
• Ensure safety and regulatory compliance.
• Oversee route monitoring, billing, claims, metrics, and reporting.
• Build client relationships and resolve issues promptly.

Skills

Bilingual

Effective communication

Time management

Customer service

Hands-on management

Education

Bachelor’s Degree

2-3 years logistics/supply chain experience

Tools

Excel

MS Office

Job description

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Join our growing company.

Job Overview

Delivery Supervisors report to the Delivery Manager and guide furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. Candidates must be able to build team capabilities to execute company strategy, achieve departmental goals, while collaborating with corporate and client leadership. The perfect candidate embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Responsibilities and Duties

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
  • Meet financial and operational metrics.
  • Uphold performance standards.
  • Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
  • Build client relationships through effective communication and timely resolutions when issues arise.
  • Ensure work accuracy within deadlines to meet financial/operational standards.
  • Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills/Requirements

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Salary:$50,000 - 60,000/year, DOE; plus, benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.