Delivery Specialist

Tiny Tots; Campbell (CA); In loco; USD 42.000 - 57.000; Tempo pieno

Descrizione del lavoro

Tiny Tots, a Campbell, California-based family business, seeks a Delivery Specialist to handle diaper deliveries and boutique orders across the Bay Area. You will perform direct customer service, navigate traffic safely, and communicate with the office to ensure on-time deliveries.

Ideal candidates read, write, and speak English well, maintain a clean driving record, and demonstrate problem-solving under heavy traffic conditions. Flexibility for holidays and overtime may be required.

Competenze

• Customer service mindset and ability to de-escalate issues.
• Strong written and verbal communication skills.
• Ability to read and follow written instructions and maps.
• Team-oriented with a cooperative attitude.
• Safe driving practices and alertness in Bay Area traffic.

Mansioni

• Daily pick-up and delivery of diapers and Boutique orders.
• Field-based troubleshooting for customer concerns.
• Maintain communication between driver and office.
• Keep cellphone charged and available for work.
• Distribute paper bills and collect payments when applicable.
• Welcome new customers to the service.
• Communicate with customers with composure and professionalism.
• Maintain a clean vehicle and work environment.
• Prepare for new customers on the route.
• Assist with saving stops and optimizing routes.
• Sequence customers to maximize efficiency.
• Attend necessary meetings as scheduled.
• Be open to new processes and updates.
• Maintain professional work habits.
• Interact positively with team members and managers.
• Manage time away from work responsibly.
• Drive legally, safely, and accident-free.
• Perform other duties as needed.

Conoscenze

Customer service

Communication

Problem solving

Team player

Driving safely

Formazione

High School degree or equivalent

Descrizione del lavoro

Tiny Tots is a small family-operated business located in Campbell, California. Although we are based in Campbell, we provide service to the vast majority of the Bay Area. As a Delivery Specialist, you will be responsible for direct customer service and product delivery. This position involves responsible and safe driving skills, including holding a valid California drivers license. A clean driving record and smart driving skills are important to be successful in this position. You should also be able to read, write, speak and understand English. You should have the emotional maturity to help solve customer issues and be able to deal with heavy traffic situations that can cause delays to the delivery schedule.

Responsibilities

• Daily pick-up and delivery of diapers (cotton and compostable) and Boutique orders.
• Field-based troubleshooting if a customer has a concern or problem.
• Maintain communication between yourself and the office.
• Keeping your cell phone charged and within answering distance.
• Distribution of paper bills (when present) and collection of payments.
• Welcoming new customers to the service.
• Communicate to the customers with composure.
• Maintaining a clean work environment and vehicle.
• Preparing for new customers on your route.
• Assisting with “saving” stops.
• Sequencing customers as necessary to maintain efficiency.
• Attending any necessary meetings.
• Be open to new and updated processes.
• Maintain professional work habits.
• Positive interactions with other team members and managers.
• Being responsible with time away from work.
• Maintain legal, safe and accident free driving habits.
• Other duties as needed.

Qualifications and Requirements

• High School degree or equivalent.
• Hold a valid California drivers license.
• Have and maintain a clean driving record.
• Ability to safely drive a large truck — sometimes in tight quarters.
• Great sense of direction and where to go next — especially around the Bay Area.
• Demonstrate skills with on-the-fly problem solving.
• Being a great team player.
• Solid communication skills, both verbal and written.
• Ability to lift items up to 50 pounds.
• Physical ability to handle many flights of stairs during a route.
• Must be able to work unique shifts in order to accommodate Bay Area road conditions.
• Ability to work most holidays and overtime hours when needed.

Physical Aspects

The job includes activities which can include (but not limited to) lifting and carrying heavy bags up to 50 pounds, standing, bending, crouching, stooping, pulling, pushing carts, walking, climbing and descending stairs, and reaching overhead.

Who we look for

We love humans who work hard, aren’t afraid to get dirty (after all, diapers aren’t always nice and white), enjoy working with a team, and those whose glass is always half full (or more)! We empower them to make decisions, creating a respectful workplace where people are treated fairly and highly motivated to succeed. Passion for our earth and helping children are highly valued as well.

Since we are a small business, everyone's job is critical. Because if this, we love working with those who have strong team spirit and enjoy helping other teammates when needed.