Delivery & Setup Technician Trainee

Ricoh USA, Inc.; Northborough (MA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) Retirement Savings Plan

HSA/FSA benefits

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. is seeking a Delivery Driver Trainee in Northborough, MA. You will receive training to perform efficient pick up, relocation, delivery, installation and networking of office equipment, while adhering to safety standards and DOT regulations.

This trainee program emphasizes proficiency in equipment setup, systems networking, and customer training, with a focus on productivity and safety. The role may involve overnight stays and requires a strong safety mindset and reliable vehicle

Qualifications

• Ability to drive a commercial vehicle according to FMCSR regulations.
• Valid and current DOT medical card is required.
• Must maintain valid driver’s license in accordance with company policy.
• Minimum 6-12 months of medium-duty truck driving experience and/or other driving experience is preferred.
• Successful completion of a pre-employment road test.
• Be at least 20 years of age.
• High school diploma or equivalent education is preferred.
• Ability to use maps and electronic GPS.

Responsibilities

• Ensures equipment is safely delivered to the correct location.
• Maintains log books in accordance with DOT regulations (Electronic or manual).
• Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws.
• Performing pick-up of product at same time as delivery, thus minimizing costs.
• Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer’s existing address book, and provide basic customer training on printing standalone and network devices.
• Participation in Safety Programs.
• Pre-calling customers.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Demonstrates good technical skills.
• Demonstrates excellent customer relation skills.
• Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
• Provides constructive feedback to service and process team regarding networking and installation initiatives.
• Provides basic customer training on printing standalone and network devices.
• Completes technical training on new equipment as required.
• Maintain professional appearance in driver uniform.
• Contacts the Dispatch and/or service department if technician is needed.
• Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
• Ensures equipment is properly loaded and secured in the boxed van/truck.
• Use of phone to capture electronic customer signature upon completion of scheduled transactions.
• Ensures all paperwork is signed and properly processed, as required.
• Loading/Off-loading trucks may apply.
• Helps train new Delivery Drivers on new products & proper loading, where applicable.
• Follows all accident/incident reporting guidelines and procedures.
• Conducts cycle counts and inventory reconciliation when required.
• Reconcile inventory at the end of the day based on route completion and report discrepancies.
• Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.
• Responsible for an inventory value of up to $1,000,000.
• Overnight stays may be required.
• Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.
• Performs other duties as assigned.

Skills

Commercial vehicle operation

DOT regulations

GPS usage

Customer service

Phone usage

Safety awareness

Basic computer skills

Education

High school diploma or equivalent

Job description

Ricoh USA, Inc. is seeking a Delivery Driver Trainee in Northborough, MA. You will receive training to perform efficient pick up, relocation, delivery, installation and networking of office equipment, while adhering to safety standards and DOT regulations.

This trainee program emphasizes proficiency in equipment setup, systems networking, and customer training, with a focus on productivity and safety. The role may involve overnight stays and requires a strong safety mindset and reliable vehicle