The Driver, Delivery Services is responsible for the safe, timely, and accurate delivery of products while providing exceptional customer service. This position is responsible for demonstrating safety, quality, and operational expertise that upholds our brand standards. This position will identify incremental sales opportunities and proactively share information with account representatives to support sales growth. The ideal candidate is forward-thinking, customer focused, and skilled at both delivery execution and client relationships.
Primary Responsibilities
- Ensure safe, efficient completion of daily delivery tasks, including package scanning and delivery/pickup, collecting required proof of deliveries/pickups, and escalating any barriers that prevent successful deliveries/pickups.
- Meet or exceed all safety and performance standards and maintain a clean professional appearance in the provided uniform and personal demeanor.
- Complete and adhere to all safety driving standards, including vehicle inspections, driving behaviors, and any legal or regulatory requirements.
- Load, unload and secure products, ensuring customers receive clean and damage‑free merchandise.
- Contribute continuous improvement ideas and suggestions for improved delivery experience.
- Actively pursue opportunities for sales enablement through lead generation and promoting sales offerings; communicate customer feedback to sales and/or supervisory personnel.
- Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Education and Experience
- Level of Formal Education: Bachelor's degree or equivalent experience.
- Minimum Years of Experience: 2.
- Type of Experience:
- Minimum of two years of commercial driving experience, with package delivery experience preferred.
- Depending on state, CDL may be required.
- Previous customer service experience preferred.
- Experience in the use of pallet jacks, hand trucks and forklift preferred.
- Experience with loading docks, desktop, and bulk deliveries preferred.
- Special Certifications:
- Valid driver’s license.
- Maintain an accident‑free driving record with no moving violations over a rolling 36‑month period.
- Class B Commercial Driver’s License (CDL) required for operating delivery vehicles exceeding 26,000 lb. GVW and Hazmat delivery.
- Department of Transportation (DOT) qualification.
- Technical Competencies & Information Systems:
- Experience using POD or tablet device for scanning customer products and GPS routing.
- Familiarity with scanners and GIS devices is preferred.
- Skills & Abilities:
- Ability to communicate both verbally and in writing, using English.
- Basic product knowledge to enable safe handling of goods.
- Knowledge of operation of power/mobile equipment.
- Geographic knowledge of the delivery service area.
- Ability to transport single cartons up to 75 pounds as needed.
- Ability to handle individual items up to 200 lbs. with team lift and/or hand tools.
- Ability to use manual and/or powered pallet jacks to transport pallets up to 2,500 pounds.
- Ability to work in all types of weather.
- Repetitive lifting of paper, continuous climbing in and out of vehicle.
- Ability to stand on foot for long periods, continuous walking including multiple flights of stairs.
- Personal Attributes & Other/Preferred:
- Demonstrate a commitment to safety, outstanding customer service, and positive communication.
- Adherence to established Standard Operating Procedures.
- Respect safety rules and policies.
Commitment to Safety
We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package that includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization. Eligible employees may participate in an incentive program paid in accordance with the incentive plan terms and conditions.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.